BlackArmor® NAS 440/420 User Guide
BlackArmor® NAS 440/420 User Guide © 2010 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Wave logo, and FreeAgent are trademarks or registered trademarks of Seagate Technology LLC, or one of its affiliates. All other trademarks or registered trademarks are the property of their respective owners. When referring to hard drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one thousand billion bytes when referring to hard drive capacity.
Contents Contents 1. Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Finding More Information . . . . . . . . . . . . .
Contents 4. Getting the Most from Your BlackArmor® Server . . . . . . . . . . . . . 27 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Your Role as a BlackArmor Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Your BlackArmor Server’s Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . 29 Managing BlackArmor Volumes, Shares and Storage . . . . . . . . . . . . . . . . Understanding Volumes and Shares . . . .
Contents Understanding Your BlackArmor User Account . . . . . . . . . . . . . . . . . . . . . Access Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storage Space Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic Sorting for Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Grace Time Limits for Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . File Protocol Support on Shares . .
About This Guide 1. Preface • About This Guide • Kit Contents • System Requirements • Finding More Information About This Guide This User Guide provides all the information you need to successfully set up and use your Seagate BlackArmor® NAS 440/420 (BlackArmor server). This guide contains complete setup instructions, as well as reference information about the components and features of your BlackArmor server.
System Requirements System Requirements Any computer that will be used to access your BlackArmor server must meet these requirements: • A Microsoft Windows® or Apple Macintosh® computer running one of these operating systems: • Windows XP or Windows Vista®, with the latest Service Pack installed • Mac OS X 10.4.
Introduction 2. All About the Seagate BlackArmor® NAS 440/420 • Introduction • About the BlackArmor Server • What You Can Do With the BlackArmor Server • The Difference Between a BlackArmor Administrator and User • How to Get Started Introduction This chapter introduces the components and features of your BlackArmor® NAS 440/420 (BlackArmor server), describes what the BlackArmor server can be used for, and introduces the difference between BlackArmor administrators and general BlackArmor users.
About the BlackArmor Server • BlackArmor Manager—A tool embedded in the server that helps you set up, modify, and monitor your BlackArmor server from your computer (or even remotely) using a Web browser. • BlackArmor Backup—Software that helps you back up files, applications, and even operating systems to your BlackArmor server. You can also restore your system and data using this software. See the BlackArmor Backup User Guide for details.
About the BlackArmor Server • A Reset button that lets you reset your BlackArmor server user name and password to their original settings.
What You Can Do With the BlackArmor Server What You Can Do With the BlackArmor Server In general, you can use your BlackArmor server to: • Create a central storage place for the files you want to share with other people on your local network or over the Internet. • Create and maintain automatic backup copies of all your files—even your operating systems.
How to Get Started • Reset the server’s name and password to the original settings About BlackArmor Users All BlackArmor users, including administrators, can: • Change their login password • Save and share files on the BlackArmor server • Back up files to the BlackArmor server • Access the BlackArmor server over the Web, using Seagate Global Access • Download large Web files directly to the BlackArmor server • Access music, video, and photos (if the BlackArmor server is set up as a media serve
How to Get Started 10. (Optional) Turn your BlackArmor server into a media server so that BlackArmor users can access music, photos and videos (see page 22). 11. Continue with BlackArmor Users Start Here in the next section to begin using your BlackArmor server to save, protect, and share your own files. BlackArmor Users Start Here To get started with your BlackArmor server: 1.
Introduction 3. Getting Started with Your BlackArmor® Server • Introduction • Setup Steps for Administrators • Getting Started as a BlackArmor User Introduction This chapter provides step-by-step instructions for installing and setting up your BlackArmor® server and software. If you are not a BlackArmor administrator, skip to page 24. Note: For an overview of the setup steps, see “How to Get Started” on page 13.
Setup Steps for Administrators Setup Steps for Administrators If you are not a BlackArmor administrator, skip to page 24. Installing the BlackArmor Server and Software Before you begin: • Ensure that your computer meets the requirements listed on page 8. • Ensure that you have a solid, flat, stable surface for the server to sit on in an area with reliable ventilation. Ensure that the server’s vents will not be covered or blocked and that the server is not placed near a heat source.
Setup Steps for Administrators 3. Insert the installation CD into your computer. The installation wizard opens automatically. Install both BlackArmor Discovery and BlackArmor Backup unless you are already using another backup software program. 4. Click Next. 5. Click Next to accept the default installation location; or, click Browse to select a custom location, then click Next. 6. Click Next to accept the default program folder name; or, enter a custom name, then click Next.
Setup Steps for Administrators Completing the Initial Setup The first time you log in to your BlackArmor server, the setup wizard opens. To complete the setup: 1. Click Next to begin the initial setup of the BlackArmor server. 2. Read the Seagate BlackArmor license agreement, then click I Agree. 3. Customize your server’s basic settings: • Enter a name for your BlackArmor server. To make the server easy to identify on your local network, give it a unique and easy-to-remember name.
Setup Steps for Administrators To create custom shares: 1. In the menu bar, select Storage, click Shares, then click the Add icon. 2. Enter a name for the new share. To make the share easy to recognize on the server, give it a name that’s descriptive and easy to remember. 3. Enter a description of the share. 4. Select the share’s owner from the drop-down list of all user accounts. (See Creating User Accounts to create individual user accounts.) 5.
Setup Steps for Administrators 3.
Setup Steps for Administrators Making BlackArmor Accessible Using Seagate Global Access Note: This step is optional. Only BlackArmor administrators can enable global access for the server. You can choose to make the BlackArmor server’s files and folders accessible over the Web by enabling Global Access in BlackArmor Manager. Seagate Global Access is a service that you can use to view, download, share, and work with the files stored on your BlackArmor server from anywhere in the world.
Setup Steps for Administrators 6. Click Submit. See the Global Access user documentation for help granting other people access to your private share. Signing in to Your Seagate Global Access Account 1. Log in to the server with your user account. 2. In the Menu bar, select Global Access. 3. If not entered, enter your Seagate Global Access email address and password. 4. Click Sign In to Your Account. See the Global Access user documentation for help granting other people access to your private share.
Setup Steps for Administrators Your BlackArmor server can also function as an iTunes server so that BlackArmor users can stream music directly to a network computer with iTunes installed, or to an iPod® connected to a network computer. 4. Set a recurring time for the server to check for new music. You can set the time from every five minutes to once a day. 5. Click Submit to save the settings. The media service is enabled.
Getting Started as a BlackArmor User The remainder of this guide introduces the server’s features and provides some recommendations to help you create a storage system that meets your needs. Note: Don’t forget that you are also a BlackArmor user. To begin storing, backing up, and sharing your files, continue with Getting Started as a BlackArmor User. Getting Started as a BlackArmor User Follow the steps in this section to get started with your BlackArmor server. 1.
Getting Started as a BlackArmor User • • To map a share, select the share you want, then click Map. • If prompted, log in using your BlackArmor user name and password. The share is mounted and its icon appears on your Desktop (Mac). • (Windows) Select a drive letter from the drop-down menu, then click Yes. The drive letter is assigned to the share. The share appears in Windows Explorer with that drive letter.
Getting Started as a BlackArmor User Global Access sends an invitation to join to the email address you entered; the email contains a link to a Web page where you can open a Global Access account. Follow the on-screen instructions to open the account and log in to Global Access. Click the Help button on the Global Access Web site for instructions on using Seagate Global Access.
Introduction 4.
Your Role as a BlackArmor Administrator Your Role as a BlackArmor Administrator BlackArmor administrators have full access to all features and settings on the BlackArmor server, and to all files stored on it. Your role as a BlackArmor administrator is to: • Manage the storage space available on your BlackArmor server by creating and modifying volumes and shares (see page 30). • Control access to the server by creating and managing BlackArmor user accounts (see page 36).
Your BlackArmor Server’s Default Settings Your BlackArmor Server’s Default Settings Your BlackArmor server is preconfigured with settings that are appropriate for typical use, so that you can get started storing, sharing, and protecting your files right away: • User accounts—The BlackArmor server includes one preconfigured user account for the administrator, which can be modified with a custom password during the initial setup (see page 18).
Managing BlackArmor Volumes, Shares and Storage You may need to use the default user name and password again in the future, if the server is ever reset to its initial configuration. • Global Access setting—The BlackArmor server is not preconfigured to be accessed over the Web. Enable Seagate Global Access if you want to be able to access the files on your BlackArmor server from anywhere in the world, or share your files with anyone outside of your network, like business clients or friends (see page 21).
Managing BlackArmor Volumes, Shares and Storage • Volume C: Media Files You could then create one or more folders (shares) in each volume to suit your needs: • • • Volume A: Business Files • Share 1: Client Files • Share 2: Financial Files • Share 3: Human Resources Files Volume B: Backup File Storage • Share 1: Daily Backups • Share 2: Month-end Backups Volume C: Media Files • Share 1: Music Files • Share 2: Photo Files • Share 3: Video Files Working with Volumes By default, the avail
Managing BlackArmor Volumes, Shares and Storage This table explains the different levels of RAID supported by your BlackArmor server. Table 1: Supported RAID Levels for Volumes RAID Level of Volume Number of Disk Drives Required RAID 0 (Also known as striping) Description 2–4 A volume where data is distributed evenly (striped) across the disk drives in equal-sized sections. A striped volume does not maintain redundant data, and so offers no data protection.
Managing BlackArmor Volumes, Shares and Storage Working with Shares Shares on the BlackArmor server can be either public (open to everyone, with some restrictions) or private (restricted to selected user accounts). As a BlackArmor administrator, you can create, modify, or delete shares at any time, as required. However, when you delete a share, you lose all the files stored in that share. Use caution when deleting shares from your BlackArmor server.
Managing BlackArmor Volumes, Shares and Storage Special Features of Shares These features are available on any share. You can enable or disable them, as required for the purpose of the share: • File Protocol Support—Files are shared between computers on a network using standard file protocols.
Managing BlackArmor Volumes, Shares and Storage Setting Grace Time for Exceeded Quotas As a BlackArmor administrator, you can set a grace time limit, which allows a quota to exceed its storage limitations for a period of time. If the quota is reached, you can temporarily allow an additional 100 megabytes (MB) of storage space to be used. You might do this to ensure users have time to identify what files to keep or to preserve usable storage space.
Managing BlackArmor Users Managing BlackArmor Users This section describes the features of a user account and provides an overview of how to set up new accounts using BlackArmor Manager. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Working with User Accounts Everyone who will be using your BlackArmor server needs a unique user account. However, a user account is not required if a folder is made public for access by others.
Protecting Your BlackArmor Files with Network Backups Protecting Your BlackArmor Files with Network Backups Your BlackArmor server has two LAN ports, one of which must be used to connect the server to your local network (port 1 by default). The server’s two LAN ports can be configured for link aggregation, which means you can connect both LAN ports to your network at the same time for failover protection: the other link (port) takes over if one link fails. See page 38.
Setting up Aggregation Failover The authentication information displays. This information is used when restoring backed up files. 5. Enter an authentication name and password for all aliases. 6. Select the storage volume. 7. Enter an alias name, then click Add new alias. 8. Click Submit. The settings are saved. 9. See the BlackArmor Manager online help for more information about the types of backup tasks you can set up.
Monitoring Your BlackArmor Server Monitoring Your BlackArmor Server BlackArmor Manager and the BlackArmor server itself provide many ways to monitor the server’s activity and status: • Monitoring Status with the Server’s LCD Screen • Monitoring Status with the Server’s LEDs • Using Email Alerts to Monitor Server Status • Checking Disk Drive Status Using SMART Monitoring Status with the Server’s LCD Screen Your BlackArmor server has an LCD screen on the front that displays current server setting and
Monitoring Your BlackArmor Server Table 2: Front and Rear Panel LEDs LED State and Color Indication Disk Drive 1 Solid Blue Disk drive is installed and operating properly Solid Amber Disk drive has been removed or has failed Solid Blue Disk drive is installed and operating properly Solid Amber Disk drive has been removed or has failed Solid Blue Disk drive is installed and operating properly Solid Amber Disk drive has been removed or has failed Solid Blue Disk drive is installed and oper
Changing the BlackArmor Server’s Advanced Settings Checking Disk Drive Status Using SMART Note: Only BlackArmor administrators can complete a SMART diagnosis. You can use BlackArmor Manager to perform SMART diagnoses on the server’s disk drives. SMART stands for Self-Monitoring Analysis and Reporting Technology, a technology built into disk drives that let them automatically monitor their own health and report on possible problems.
Changing the BlackArmor Server’s Advanced Settings Dynamic Domain Name System (DNS) Settings Note: Only people familiar with Dynamic DNS should try changing these settings. Dynamic DNS is a way of maintaining the link between an unchanging domain name (like www.seagate.com) and the constantly changing IP address of a computer that uses DHCP instead of a static IP address.
Changing the BlackArmor Server’s Advanced Settings You add SSL support to your BlackArmor server by entering an SSL certificate and key pair. Uninterruptible Power Supply (UPS) Settings An uninterruptible power supply is a power supply that has a battery in it that maintains power to a computer or server in the event of a power failure.
Maintaining Your BlackArmor Server Maintaining Your BlackArmor Server This section explains the basic things you may need to do to properly maintain your BlackArmor. This section discusses: • “Basic Hardware Safety and Maintenance” on page 44 • “Keeping the Server’s Firmware Current” on page 44 • “Resetting Your BlackArmor Server” on page 45 Basic Hardware Safety and Maintenance Follow these guidelines to keep your BlackArmor server operating properly.
Resetting Your BlackArmor Server • Automatic firmware updates—BlackArmor Manager downloads new firmware versions, completes the update process, and restarts the server. You can start the update immediately or schedule the update for a more convenient time. You can also set BlackArmor Manager to check regularly for new versions of the firmware, and either let you know when a new version is available or install the update automatically. • Manual firmware updates—You must check the Seagate Web site at www.
Introduction 5. Tips for BlackArmor® Users • Introduction • Understanding Your BlackArmor User Account • Accessing Shares and Files on the BlackArmor Server • Backing Up Your Files • Accessing Your BlackArmor Files Over the Web • Downloading Large Web Files to Your BlackArmor Server • Retrieving Deleted Files from the Recycle Bin Introduction This chapter provides tips and information that will help BlackArmor® users get the most out of the BlackArmor server.
Understanding Your BlackArmor User Account Private Shares Private shares are password protected and restricted to use by people designated by your BlackArmor administrator. Once the BlackArmor administrator creates a user account, you can limit access to a private share by: • Limiting access to this share to specified BlackArmor users only. • Limiting some BlackArmor users to read-only access.
Accessing Shares and Files on the BlackArmor Server Grace Time Limits for Quotas If there is a storage quota for your account, your BlackArmor administrator can set a grace time limit, which allows a quota to exceed its storage limitations for a period of time. Once the grace date is reached, no additional files can be added until space is made available. See your BlackArmor administrator to find out if the server has any grace time limits for stored files.
Backing Up Your Files Backing Up Your Files To protect your important files from loss, corruption, or accidental deletion, you should complete and maintain regular file backups using BlackArmor Backup. You can also back up files by downloading them from your BlackArmor server to an external USB drive, or uploading them from a USB drive to the server.
Accessing Your BlackArmor Files Over the Web Accessing Your BlackArmor Files Over the Web If your BlackArmor administrator has enabled Global Access on the server, sign up for a free Global Access account so you can access your BlackArmor server files over the Web.
Retrieving Deleted Files from the Recycle Bin Retrieving Deleted Files from the Recycle Bin Shares on your BlackArmor server may be protected by the BlackArmor Manager Recycle Bin. When the Recycle Bin is enabled on a share, BlackArmor Manager saves files deleted from the share so that they may be retrieved if you need them back. If you accidentally delete a file, open BlackArmor Manager (see page 17) and then click Recycle Bin.
General Troubleshooting Tips 6. Solving Problems This chapter provides solutions to the most common problems you may encounter while setting up and using your BlackArmor® server: • General Troubleshooting Tips • Common Problems and Solutions • Removing and Replacing a Disk Drive General Troubleshooting Tips If you have problems setting up or using your BlackArmor server, follow these suggestions: • Ensure that the server is properly connected to your local network.
Common Problems and Solutions Enable Email Setup in BlackArmor Manager and then send a test email. I can’t open BlackArmor Manager. Check that the server is powered on and connected to the network. Run BlackArmor Discovery and try to reconnect with the server, then launch BlackArmor Manager. I can’t log in to BlackArmor Manager. Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive. I can’t access a share.
Removing and Replacing a Disk Drive Removing and Replacing a Disk Drive Follow these steps to replace a hard drive in the BlackArmor® NAS 440/420 server. You may also use these instructions to replace a damaged hard drive carrier. Note: Only Seagate hard drives can be used for replacement. Failure to use Seagate replacement parts can and will forfeit the warranty period of the BlackArmor NAS 440/420.
Removing and Replacing a Disk Drive 5. Locate the failed hard drive. Ensure that there is no activity on the drive by checking its LED—it should not be illuminated. Warning: Never remove more than one drive at a time. Failure to do so will result in data loss. 6. Press down on the orange button to release the failed drive from the server. If the server is powered on, wait until the drive stops spinning (approximately one minute) before continuing. 7.
Removing and Replacing a Disk Drive 8. Position (hold) the hard drive/carrier so that the drive label is facing up and the text is readable (not upside down). 9. Carefully bend the left side of the plastic carrier outward to release the failed drive from the carrier. 10. Remove the failed hard from the plastic carrier enclosure. Replacing a Hard Drive 1. Place the new hard drive into the carrier, ensuring that the four pins hold the drive securely in place.
7. Technical Specifications Network Connection • 2 10/100/1000 Ethernet RJ-45 network connectors USB Ports • 4 USB 2.0 ports (1 at front, 3 at rear) Power Supply • 90W external power supply (full range AC input; 19V DC output) Disk Drives • 4 SATA II disk drives with tool-less carriers • Hot-swappable Physical Dimensions • Height: 200 mm • Width: 160 mm • Depth: 210 mm Power • Power Rating: 100–240VAC, 50–60 Hz • Input Voltage: 90–264VAC • Steady AC Current: 1.
8. Glossary access level Also known as permission level, the amount of access any person has to the BlackArmor® server. BlackArmor Manager has two permission levels: administrator and user. administrator A BlackArmor administrator is responsible for the BlackArmor server and all its settings. An administrator can set up or delete user accounts, group accounts, and shares; assign or remove access permissions; modify any setting on the server; and create other administrators. See also user.
group account In BlackArmor Manager, a collection of user accounts grouped together to make it faster and easier to manage access to shares. All users in a group have the same level of access to any particular share. See also user account. hot-swap To remove and replace a disk drive without first powering off the server. HTTP (Hypertext Transfer Protocol) Rules for exchanging the most common form of documents (hypertext documents) over the Internet.
NTP (Network Time Protocol) server Synchronizes the date and time of computers and servers on a network, based on Coordinated Universal Time (UTC). parity Data created in volumes with RAID 5 protection that’s used to reconstruct files if one of the disk drives in the server fails. See also RAID 5. private share A folder that is accessible only to users with permission granted by the share’s owner. RAID Redundant Array of Independent Disks.
Seagate Global Access A service that you can use to view, download, share, and work with the files stored on your BlackArmor server from anywhere in the world. You can also use Global Access to upload files to your BlackArmor server. server A computer or device on a network that manages resources. The BlackArmor server is a file server, a storage appliance that’s dedicated to storing files; it can also be used as a print server, a device that manages one or more printers.
power for you to save whatever files you’re working on and properly power off the computer or server; it’s not meant to keep any system running for the duration of a power failure. USB Universal Serial Bus. The interface between your computer and the USB devices you plug into it. Your computer communicates with USB devices through the USB interface. USB drive A portable disk drive that connects to a computer with a USB cable, instead of being installed inside the computer itself.
Index Index D default administrator password 17 default server settings 29 default settings A resetting the server 45 administrator password 17 administrators 7 allocating space to users 34 Discovery Tool 9 disk drives 10 SMART diagnosis 41 limiting storage space 34 setting time limits 49 domains 43 time limits for storage 49 door of server 11 tips for getting started 13 drag&sort 34 alerts 40 Dynamic DNS 42 automatic firmware updates 44 E B email alerts 40 BlackArmor Ethernet ports 10
Index LCD screen 10, 11, 39 email alerts 40 LCD screen navigation buttons 11 initial connections 17 LEDs 10, 39 LAN ports 10, 11 link aggregation 10, 28, 37, 38 LCD screen 10, 11, 39 M LEDs 10, 39 maintaining the server 44 maintenance 44 manual firmware updates 44 Power button 11 monitoring Power port 11 email alerts 40 power saving 42 LCD screen 39 RAID 31 LEDs 39 Reset button 11 N resetting 45 network safety 44 default settings 29 setup wizard 18 NFS 34 SMART diagnosis 41 NT
Index System Status LED 11 default settings 29 T V technical specifications 59 volumes RAID 31 time limits 49 troubleshooting 53 W U Web access updating the firmware 44 default settings 30 UPS 43 Web access protocol 43 USB ports 10, 11 workgroups 43 user accounts BlackArmor® NAS 440/420 User Guide (Version 3) 69
