Product manual

Product Manual - Hawk 2 Family (Wide bus) SCSI-2 (Volume 1), Rev. B 69
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14.0 Seagate Technical Support services
Seagate Technology provides technical support literature and diagnostic utilities to Authorized Distributors.
Please contact your dealer for technical support and installation troubleshooting. Product Technical Support
is available for all Seagate products by calling the SeaFAX, SeaFone, SeaTDD or SeaBOARD services.
These are toll calls.
SeaFAX: United States 408/438-2620 England 44-62-847-7080
You can use a Touch-Tone telephone to access Seagate’s automated FAX delivery system and select tech-
nical support information by return FAX. This service is available 24 hours a day, 7 days a week.
Seagate Technical Support FAX: [phone]
You can FAX specific questions or comments to Seagate technical support specialists 24 hours daily. Re-
sponses are FAXed between 8:00 a.m. and 5:00 p.m. (Pacific time), Monday through Friday.
SeaFone: 408/438-8222
The enhanced phone system provides recorded technical information on selected Seagate products while
you are on hold. Technical support specialists are available to answer questions from 8:00 AM to 5:00 PM
PST, Monday through Friday. Recordings are accessible 24 hours a day, 7 days a week.
SeaTDD: 408/438-5382
TDD is a Telecommunication Device for the Deaf where two people can communicate using a keyboard that
is connected to the phone line. A TDD device is required to access this service. This service is available from
8:00 AM to 5:00 PM PST, Monday through Friday.
SeaBOARD:
The Seagate Technical Support Bulletin Board System (BBS) is available 24 hours a day, 7 days a week. A
modem is required to access this service. (300–9600 baud, 8-N-1). This is a toll call.
With this service you can access:
• Specifications and jumper configurations for all Seagate products.
• Reprints of Seagate documentation.
• A directory of information and helpful utilities that you can download to your own computer.
BBS Modem
Location Number
USA, Mexico, Latin America 408/438-8771
England 44-62-847-8011
France 33-1-40-67-1034
Germany 49-89-140-9331
Singapore 65-292-6973
Australia 61-2-756-2359
Korea 82-2-556-7294
Thailand 662-531-8111
CompuServe: Online technical support for Seagate Products is available on CompuServe. Type "Go Seagate"
to access our technical support forum.