User Guide

Item Description
1 Manufacturing service port: Do not use
2 Serial USB port for use with supplied serial cable
3 Ethernet port for connection to management host
4 SAS data ports for data exchange
Figure 1 Ports on sample controller module
NOTE If the management host does not recognize the new controller or the connection, it cannot communicate with it.
All setup and configuration tasks identified in this section assume you have a direct connection between the management
host and the controller using the supplied or a known good serial cable. The connection you establish is an out-of-band
connection, since it does not use a data path to transfer information between the controller and the management host.
The host computer or server can be either Linux- or Windows-based. Certain operating systems require a special mode of
operation or the installation of a device driver.
Install a device driver
Some operating systems, such as a Windows OS that predates Windows 10/Server 2016, require download and installation of a
device driver before the OS recognizes the USB device and can connect to a controller module.
To install a device driver:
1. Navigate to https://www.seagate.com/support/systems/general-support/ and locate the device driver for download.
2. Download the zip file to the management computer.
3.
Unzip the file, then click Setup.exe.
4. Follow all install instruction dialogs, clicking the prompts to run, accept, and install the device driver.
5. After successful completion of the install, close the dialog.
6. (Optional) Reset the management computer if required to complete installation and recognize the device driver.
Configure the management host for serial communication
After you successfully connect the supplied serial cable to the controller module, the management host should detect a new
USB device. The next step is to establish communication between the management host and the controller module.
Once you successfully install and run a supported terminal emulator, the controller presents a single serial port that uses the
related USB vendor identification (ID) and product ID hex codes.
Operating system Supported application
Microsoft Windows (all versions) HyperTerminal, TeraTerm, PuTTY
Linux (all versions) Minicom
Table 2 Supported terminal emulator applications
USB vendor identification code type Hex code
USB vendor identification code 0x210C
USB product identification code 0xA4A7
Table 3 Terminal emulator serial port hex codes
2