Computer Drive User Manual

Cheetah NS 10K.2 FC Product Manual, Rev. B 21
The drive will report the failure condition and LBA (if applicable) in the Self-test Results Log parameter. The
Sense key, ASC, ASCQ, and FRU are used to report the failure condition.
5.2.6.2.5 Abort
There are several ways to abort a diagnostic. You can use a SCSI Bus Reset or a Bus Device Reset message
to abort the diagnostic.
You can abort a DST executing in background mode by using the abort code in the DST Function Code field.
This will cause a 01 (self-test aborted by the application client) code to appear in the self-test results values
log. All other abort mechanisms will be reported as a 02 (self-test routine was interrupted by a reset condition).
5.2.7 Product warranty
Beginning on the date of shipment to the customer and continuing for the period specified in your purchase
contract, Seagate warrants that each product (including components and subassemblies) that fails to function
properly under normal use due to defect in materials or workmanship or due to nonconformance to the applica-
ble specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned
by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty
procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed
warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur-
chase documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at
1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com).
The drive serial number is required to determine remaining warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea-
gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a
non-approved container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran-
sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping
by an air-ride carrier experienced in handling computer equipment.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does
not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids
the warranty.