User`s manual

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ARS-2017E Manual
Chapter 5 Troubleshooting
If you have any problem in using ARS-2017E, you can try to solve it by referring to
the methods below. But if you still cannot solve, fill in the technical support form at
the end of the manual, and send to us.
1. SCSI card could not detect Mirror Smart
l Confirm if Mirror Smart and every hard drive were connected well, and the
power switch is ON.
l Confirm if Mirror Smart was connected firmly to the SCSI card by the SCSI
cable.
l Confirm if a terminator was added to the end of the SCSI bus.
l Confirm if the ID of Mirror Smart or a SCSI device is unique.
l Confirm if every hard drive’s jumper was set to Master/Single or Cable
Select.
2. SCSI card detected an unknown device or a wrong HDD
Usually it is because that Mirror Smart hasn’t connected with any hard drive.
Accordingly, the device which the SCSI card detected is Mirror Smart’s
controller. As for the detection of a wrong hard drive, it is perhaps that the
SCSI cable is bad, or the hard drive is not in the support list. Visit ACARD’s
Web site to get the newest support list, or download the newest firmware of
Mirror Smart to support.
3. Mirror Smart produced an unknown beep or its handle ejected
You can judge the cause according to the length or frequency of a beep.
Refer to Chapter 3. As for the ejecting of handle, it means that a hard drive
failed. Remove it and examine if it still could be used with the scanning &
mending program offered by the manufacturer. But if it couldn’t be used,
get a new one. Mirror Smart will rebuild the data into the new hard drive
automatically. If there are other problems such as fan failure, high tem-
perature, etc., contact the distributor or ACARD’s technical personnel.