User`s guide
2
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product
information, technical support information, software updates and fixes, and more.
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more. Using a modem (eight data bits, no parity, one stop
bit, any baud rate up to 14,400), call 1-256-730-8786. If you have trouble connecting to or
using the IBBS, call the Customer Response Center (see below).
To get information on technical support via the FAXLink, call 1-800-240-4300. To get
documents via the FAXLink (up to five per call), call 1-256-730-9000.
To get customer support by telephone:
− In the United States, call the Customer Response Center at 1-800-633-7248 between the
hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except
holidays).
− Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
− Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
− Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
− The product’s name or model number.
− The product’s serial number. Software product serial numbers are included in the
product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.
− Your name and telephone number.
− A brief description of the question or problem.
To get information on more customer support options:
− Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
− For hardware support questions in the United States, call 1-800-763-0242.
− For software support questions in the United States, call 1-800-345-4856.
− Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.