Seagate Business Storage 1-Bay, 2-Bay, and 4-Bay NAS User Guide
Seagate Business Storage NAS User Guide © 2013 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Wave logo, and FreeAgent are trademarks or registered trademarks of Seagate Technology LLC, or one of its affiliates. All other trademarks or registered trademarks are the property of their respective owners.
Contents 1. Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported Web Browsers . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the Wiki Server on the Seagate NAS . . . . . . . . . . . . . . . . . . . . . 20 5. Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 General Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 I can’t connect to the Seagate NAS over the local network. . . . . . . . . .
Preface About This Guide 1. Preface • About This Guide • Computer Requirements • Finding More Information About This Guide This User Guide is for users only. Your administrator should have already set up your Seagate NAS, created a user account for you, and provided you with information to help you quickly get started using the Seagate NAS on your network to back up your computer files and access and share information.
Preface Finding More Information Finding More Information Contact your administrator to obtain more information about your Seagate NAS. Additionally, review these documents to help you back up your data and access your data remotely: • Seagate NAS Backup User Guide • Seagate Global Access User Guide For more information, please refer to the Seagate Web site at www.seagate.com/support.
All About the Seagate Business Storage NAS Introduction 2. All About the Seagate Business Storage NAS • Introduction • About the Seagate Business Storage NAS • What You Can Do With the Seagate NAS • How to Get Started Introduction This chapter introduces your Seagate Business Storage NAS and describes what you might want to use your Seagate NAS for.
All About the Seagate Business Storage NAS How to Get Started • Share your files—contracts, business presentations, progress reports, and so on—with other people on your local network or with business clients over the Internet. • Recover quickly from a computer disaster, such as the unintentional deletion of important files, the failure of a disk drive, the loss or theft of your computer.
All About the Seagate Business Storage NAS How to Get Started 2. Install the Seagate NAS software (see page 11). Note: You don’t need to install the Seagate NAS Backup software if you are already using other software for regular file backups. 3. Connect to the server and the shared folders you have access to using Seagate NAS Discovery (see page 11). 4. Share your files by saving them to shared folders that can be accessed by other people on your local network or over the Web. 5.
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Getting Started with Your Seagate Business Storage NAS Getting Started as a Seagate NAS User 3. Getting Started with Your Seagate Business Storage NAS Getting Started as a Seagate NAS User Follow the steps in this section to get started with your Seagate NAS. 1.
Getting Started with Your Seagate Business Storage NAS Note: Getting Started as a Seagate NAS User You can mount/map as many public and private shared folders as you need to. However, to mount/map more than one private share, each private share must have the same log on credentials. 6. Save your files to shared folders that can be accessed by other people on your local network or over the Web.
Getting Started with Your Seagate Business Storage NAS Getting Started as a Seagate NAS User • Password: Enter a password. This is the password you will use to access Seagate Global Access remotely. • Click Submit to create the account. To register an existing TappIn account with Seagate Global Access The following steps assume you have a TappIn account and want to use it to access information on your Seagate NAS. Log into the NAS Manager application with your username and password.
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Using Your Seagate Business Storage NAS Introduction 4.
Using Your Seagate Business Storage NAS Understanding Your Seagate NAS User Account Private Shared Folders Private shared folders are password protected and restricted to use by individuals designated by your Seagate NAS administrator. Once the Seagate NAS administrator creates a user account, you can limit access to a private shared folder by: • Limiting access to this share to specified Seagate NAS users only. • Limiting some Seagate NAS users to read-only access.
Using Your Seagate Business Storage NAS Accessing Shared Folders and Files on the Seagate NAS See your Seagate NAS administrator to find out if the shared folders that you can access have automatic download sorting enabled. Grace Time Limits for Quotas If there is a storage quota for your account, your Seagate NAS administrator can set a grace time limit, which allows a quota to exceed its storage limitations for a period of time.
Using Your Seagate Business Storage NAS Accessing Files on Your Seagate NAS Over the Web Backing Up Files with Seagate NAS Backup Seagate NAS Backup is a full backup software application with a wide range of features that let you customize a backup system to suit your needs. Note: Seagate Backup software supports personal computers running Windows® operating systems only. You can use Seagate NAS Backup to start a backup whenever you want.
Using Your Seagate Business Storage NAS Downloading Large Web Files to Your Seagate NAS • Upload important files from your laptop so that you know they’re safe while you continue to travel. • Grant other people access to files on your private share. To access your Seagate NAS over the Web: • Ensure that Global Access is enabled on the Seagate NAS. See your Seagate NAS administrator to find out more. • Create a Global Access account.
Using Your Seagate Business Storage NAS Accessing the Wiki Server on the Seagate NAS Accessing the Wiki Server on the Seagate NAS The Seagate NAS administrator may enable the Wiki server on the NAS. The Wiki server is a local web site on the Seagate NAS that can be used for information sharing and collaboration. When the Wiki server is enabled, all Seagate NAS users have access to this site. To access the Wiki server, open NAS Manager (see page 11), and go to Sharing >Wiki Server.
Solving Problems General Troubleshooting Tips 5. Solving Problems This chapter provides solutions to the most common problems you may encounter while using your Seagate Business Storage NAS: • General Troubleshooting Tips • Common Problems and Solutions General Troubleshooting Tips If you have problems setting up or using your Seagate NAS, follow these suggestions: • Ensure that your network is functioning properly.
Solving Problems Common Problems and Solutions I can’t access a shared folder. • Ensure that you have access to that shared folder. • Ensure that you are using a valid username and password. Remember that usernames and passwords are case-sensitive. • The volume that contains the shared folder may be degraded because of a disk drive error or failure. Check the status of the disk drives on the Seagate NAS; see the Seagate Business Storage NAS Administrator Guide for more information.
Glossary 6. Glossary access level Also known as permission level, the amount of access any person has to the Seagate NAS. Seagate NAS Manager has two permission levels: administrator and user. administrator A Seagate NAS administrator is responsible for the Seagate NAS and all its settings. An administrator can set up or delete user accounts, group accounts, and shared folders; assign or remove access permissions; modify any setting on the server; and create other administrators. See also user.
Glossary group account In Seagate NAS Manager, a collection of user accounts grouped together to make it faster and easier to manage access to shared folders. All users in a group have the same level of access to any particular share. See also user account. hot-swap To remove and replace a disk drive without first powering off the server. HTTP (Hypertext Transfer Protocol) Rules for exchanging the most common form of documents (hypertext documents) over the Internet.
Glossary NTP (Network Time Protocol) server Synchronizes the date and time of computers and servers on a network, based on Coordinated Universal Time (UTC). parity Data created in volumes with RAID 5 protection that’s used to reconstruct files if one of the disk drives in the server fails. See also RAID 5. private share A folder that is accessible only to users with permission granted by the share’s owner. RAID Redundant Array of Independent Disks.
Glossary Seagate Global Access A service that you can use to view, download, share, and work with the files stored on your Seagate NAS server from anywhere in the world. You can also use Global Access to upload files to your Seagate NAS server. server A computer or device on a network that manages resources. The Seagate NAS server is a file server, a storage appliance that’s dedicated to storing files; it can also be used as a print server, a device that manages one or more printers.
Glossary power for you to save whatever files you’re working on and properly power off the computer or server; it’s not meant to keep any system running for the duration of a power failure. USB Universal Serial Bus. The interface between your computer and the USB devices you plug into it. Your computer communicates with USB devices through the USB interface. USB drive A portable disk drive that connects to a computer with a USB cable, instead of being installed inside the computer itself.
