User`s manual

18
Quick Start Guide
Check Device Manager to confirm the USB host
controller is properly configured. To open Device
Manager (Windows XP/Windows 2000 Pro), right-
click My Computer, choose Manage, and then
choose the Device Manager icon from the tree.
If the host controller is in “Other Devices,” then
additional drivers are required for the host. Check
with the PCI card vendor or motherboard vendor for
the appropriate drivers. USB 2.0 controllers usually
require a service pack to operate properly. Windows
XP added support for USB 2.0 in Service Pack 1;
Windows 2000 Pro added support for USB 2.0 in
Service Pack 3 and improved the support in Service
Pack 4. Windows Me does not include native support
for USB 2.0, so you should use the latest drivers
provided by the USB host adapter manufacturer.
If the USB port is on the motherboard, you should
use the latest drivers provided by the motherboard
manufacturer.
If the host controller is not seen in Device Manager,
it is probably disabled in the computer BIOS.
Check Device Manager to confirm the USB hard drive
is detected and configured properly. If not, disconnect
and reconnect the drive using a different USB port.
Try another cable and host adapter. If, after
following the steps above, you still have a problem,
try another cable and another USB port.
PROBLEM
The drive doesn’t operate in high-speed mode
when connected with the USB cable.
RESOLUTION
Windows XP added USB 2.0 support with
Service Pack 1 or higher installed. For information
on obtaining the latest Service Pack, visit Microsoft’s
support web site.
Windows 2000 Pro has a patch to support USB 2.0.
Download this patch through the Windows Update
feature in the operating system. Service Pack 4 for
Windows 2000 pro also addresses several issues
that you might experience with USB 2.0, so applying
the service pack may be the best way to gain
the maximum performance from your USB 2.0
drive. Microsoft document number 319973
(http://support.microsoft.com) describes
how to apply the updates. Also see Microsoft
Knowledgebase Article 260910 for more information.
Windows Me does not have native support for
USB 2.0, so you should use the latest drivers
for your USB host adapter. These drivers must
be provided by your host adapter manufacturer
(or motherboard manufacturer if the USB ports
are on the motherboard).