User Manual

Constellation.2 Serial ATA Product Manual, Rev. G 27
2.16 Reference documents
Self-Encrypting Drives Reference Manual
Seagate part number: 100515636
Trusted Computing Group (TCG) Documents (apply to Self-Encrypting Drive models only)
TCG Storage Architecture Core Specification, Rev. 1.0
TCG Storage Security Subsystem Class Enterprise Specification, Rev. 1.0
In case of conflict between this document and any referenced document, this document takes precedence.
2.17 Product warranty
Beginning on the date of shipment to the customer and continuing for the period specified in your purchase contract,
Seagate warrants that each product (including components and subassemblies) that fails to function properly under
normal use due to defect in materials or workmanship or due to nonconformance to the applicable specifications will
be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s
expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for trans-
porting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard
terms and conditions of purchase for Seagate products on your purchase documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-
3472. You can also determine remaining warranty using the Seagate web site (www.sea
gate.com). The drive serial
number is required to determine remaining warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Seagate
approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved
container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Con-
tact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride
carrier experienced in handling computer equipment.
Storage
Maximum storage periods are 180 days within original unopened Seagate shipping package or 60 days unpackaged
within the defined non-operating limits (refer to environmental section in this manual). Storage can be extended to1
year packaged or unpackaged under optimal environmental conditions (25°C, <40% relative humidity non-condens-
ing, and non-corrosive environment). During any storage period the drive non-operational temperature, humidity,
wet bulb, atmospheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanc-
tion any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.