User`s manual

Appendix III: Software Problems
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Appendix III: Software Problems
Considerable effort has been made to test and check this software before its
release. However, because of the wide range of instruments that Sea-Bird
produces (and interfaces with) and the many applications that these
instruments are used in, there may be software problems that have not been
discovered and corrected. If a problem occurs, please contact us via phone
(425-643-9866), email ([e-mail]), or fax [phone]) with the
following information:
• Instrument serial number
• Version of the software originally shipped with the instrument
• Version of the software you are attempting to run
• Complete description of the problem you are having
If the problem involves the configuration or setup of the software, in most
cases a phone call to Sea-Bird will be sufficient to solve the problem. If you
phone, we would appreciate it if you would be ready to run the software
during the phone conversation.
If the problem involves data analysis or processing, you may be asked to send
a sample of the data to Sea-Bird for evaluation.
Known Bugs/Compatibility Issues
1. SEASOFT-DOS’ terminal programs (TERM19, TERM25, etc.) may not
run when SEASAVE is running.
Solution: Use SEASOFT-Win32 terminal program (SEATERM), or close
SEASAVE to run SEASOFT-DOS terminal program.
2. SEASAVE may not run when a DOS window (such as for
SEASOFT-DOS) is open:
Solution: Close DOS window. Use Windows software.