User Manual

For problems or questions, send email to techsupport@secugen.com.

DC1-0011A Rev 009 (06/03)

Troubleshooting Tips

Device initialized, but fingerprints aren’t captured.

SecuGen® USB devices cannot operate at the same time as high speed USB devices like cameras or some audio devices. Such

devices must be turned off before fingerprints can be captured due to the USB bandwidth limitation.

Device won’t power on.

Make sure the SecuGen device is plugged into either the USB port on the host computer or a self-powered hub. SecuGen USB

mice and keyboards have slightly higher power requirements than the Hamster, and require a dedicated USB port to operate. Fo

example, the SecuGen OptiMouse will not operate when plugged into a USB port on a multiple port keyboard because powe

cannot be shared between the two devices. Instead, plug the SecuGen device into the host computer’s USB port.

My device is not recognized.

If you are installing an FDU02 device, be sure to use updated device drivers, which are compatible with both FDU02 and FDU01

devices.

I’ve lost my driver CD.

You may obtain updated device drivers by downloading the Easy Installation program from SecuGen’s website at:

www.secugen.com/download

For more help:

Refer to the document SecuGen Peripheral User Guide, which includes full installation instructions, trouble-

shooting aid, Device Diagnostic Utility instructions, tips on usage, and technical specifications.