Product data

Chapter 3. Basic operation 47
Security and user management
You can create users and roles. You can assign
permissions to roles and assign the roles to the user. This
task allows the user to perform only the tasks that are
assigned to the roles of the user. You can create groups
of managed systems and assign them to a user to restrict
management of only those managed systems. You are
allowed to create user accounts in Lightweight Directory
Access Protocol (LDAP) server or Kerberos servers.
3.1.6 Service and support management
Service and support manager (SSM) is an advanced manager available with the
IBM Systems Director. It provides the overall serviceability of servers in an
SDMC environment. It bundles the Electronic Service Agent™ (ESA), which
performs the electronic service transactions to IBM, such as Call Home of
serviceable problems, support files, inventory data, and performance
management data. SDMC works in conjunction with SSM and provides service
and support functions for Power Systems.
This section describes the features that are available as part of SSM for
performing serviceability operations.
Monitoring supported Power Systems
SSM automatically adds Power Systems and Power Units into the Monitored
Systems dynamic group upon discovery. SSM performs the following functions
on behalf of the systems in the Monitored Systems group:
򐂰 Processing of serviceable events
򐂰 Collection of support files
򐂰 Collection of inventory
򐂰 Collection of performance measurement data
Processing serviceable events
SSM manages the entire life cycle of serviceable events and is responsible for
the following functions:
򐂰 Detection of serviceable events
򐂰 Persistent storage and management of serviceable event data
򐂰 Transmission of service requests and extended error data to IBM
򐂰 Processing of duplicate events
򐂰 User actions for serviceable problems
򐂰 Closure of serviceable events