Product data

364 IBM Systems Director Management Console: Introduction and Overview
򐂰 Collect Performance Data
This task runs on a daily basis. It is performed for AIX partitions that have
been configured and set up to collect performance measurements. The
Service and Support Manager attempts to collect performance
measurements data after a partition is discovered and unlocked.
Performance measurement data is stored in the eService database at IBM.
򐂰 Electronic Service Agent Connection test
This task runs once a week. It is called a
Heartbeat task. It generates an ECC
report using the ECC status report service provider in which it conveys to IBM
whether a given Power System is
online or offline. It sends this information
on behalf of the SDMC appliance itself and the monitored Power Systems. It
does not send a heartbeat on behalf of other partitions or Power Units. The
heartbeat information is stored in the eService database at IBM.
򐂰 Send System Service Information to IBM
This task runs once a month.
14.8 First Failure Data Capture
SDMC supports First Failure Data Capture (FFDC), which provides persistent
records of failures and significant software incidents that occur during run time in
SDMC. The FFDC feature runs in the background and collects events and errors
that occur at run time. The feature provides a means for associating failures to
one another, allowing software to link the effects of a failure to their causes, and
thereby facilitate the quick location of the root cause of a failure. The data that is
captured can be used to identify exception processing that occurred at the time
of the failure.
On the HMC, the method for transmitting the FFDC information to IBM was to
send a hardware service request on behalf of the machine type, model, and
serial number of the HMC that would result in a PMH being created.
On the SDMC, the FFDC feature generates an event for each unique FFDC
condition that occurs. The Service and Support Manager listens for these events
and transmits the FFDC data created by the SDMC component generating the
FFDC condition. The FFDC data is transmitted to IBM using the ECC Status
Report Service Provider. The events are routed to ecurep and it triggers an email
notification to the SDMC component owner. The transmission of FFDC event
files are disabled by default. You can enable it from the Service and Support
Manager Service Agent settings.