Product data

Chapter 14. Service and support 363
14.7 Service and Support Manager tasks
The Service and Support Manger (SSM) defines a number of tasks (scheduled
jobs) that are performed on a periodic basis. That period depends on the specific
task. You can see these task in the Active and Scheduled Jobs page
(Figure 14-19).
Figure 14-19 Tasks in Active and Schedule Jobs page
You cannot edit the tasks, but you can change the run times.
The tasks are:
򐂰 Service and Support Manager Support file cleanup
This task runs every day. It cleans up the support files. By default, all reports
transmitted successfully to IBM are deleted after 7 days. Furthermore, if disk
space falls below a certain percentage, the support files are deleted by this
task.
򐂰 Electronic Agent Send Service information
This task runs once a week. It is called an
Inventory task. The task harvests
the appropriate inventory data from the Director database (hardware,
software, and Capacity Upgrade on Demand data) on behalf of the Power
Systems and Virtual Servers that it monitors (AIX and Linux). The actual
collection of inventory is performed by IBM Systems Director Inventory
component. On the first run, a complete inventory is sent. On all subsequent
runs, only an incremental inventory (only things that have changed) is sent.
The inventory data is stored in the eService database at IBM.