Product data

Chapter 14. Service and support 359
There are two other tasks that can be used to remove support files
򐂰 The Service and Support Manager Support File Cleanup task. Support files
that are transmitted successfully to IBM are deleted after a set time period
(the default is 7 days).
򐂰 The support file space management task, which is invoked every time a dump
is copied from the managed system onto the SDMC appliance. Support files
are removed by the following algorithm when the new dump will cause the
free space to be exceeded:
– First, any support files associated with service requests that have been
closed (oldest to newest) are removed.
– Next, support files already transmitted to IBM (oldest to newest) are
removed.
– If additional space is still needed, any support files not yet transmitted
(oldest to newest) are removed.
Copying support files to media
One or more support files can be copied to a USB device that exists on the
SDMC appliance. If multiple USB devices are available on the SDMC appliance,
you can select the USB device to use. A support file has to be less than 4 GB to
be copied to a USB device.