Product data

Chapter 14. Service and support 355
Serviceable problem support files view
The serviceable problem support files view can be reached over an active
serviceable problem. If you select the Properties of a serviceable problem, you
can find, on the Support Files tab, the serviceable problem support files view,
which shows only the support files available for this problem (Figure 14-16).
Figure 14-16 Serviceable Problem Support Files view
14.5.2 Support Files Management
On the Managed Support Files page (Figure 14-14 on page 353), you have the
following options:
򐂰 Collecting new support files by clicking the Collect Support Files... button
(not available on the serviceable problem support files view).