Product data

Chapter 14. Service and support 351
You can also close a serviceable event by selecting Request Closure of a given
service request, which causes the Service and Support Manager to update the
service request and indicate that you have requested closure of the service
request. The serviceable event then goes into a closed state. Serviceable
events, including problems, are displayed on the Problems page until you delete
the problem from the Problems page.
14.5 Support File Management (dump)
The Service and Support Manger (SSM) provides the management of support
files (including extended error data collected with serviceable events, and dump
files collected via other means). The Service and Support Manger provides the
following capabilities in the area of support file management:
򐂰 Supports the file user interface.
򐂰 Collection of support files.
򐂰 Transmission of support files to IBM.
򐂰 Copying support files to removable media devices (USB drives).
򐂰 Removal of support files from the SDMC appliance.
򐂰 Support file space management.
14.5.1 Support Files view
There are three different support file views provided by the Service and Support
Manger:
System wide support files view Shows all support files on the
SDMC appliance for all the systems
being monitored by the Service and
Support Manger.
Monitored system support files view Shows all of the support files on the
SDMC appliance on behalf of a
given monitored system.
Serviceable problem support files view Shows all of the support files on the
SDMC appliance on behalf of a
given serviceable problem.