Product data

350 IBM Systems Director Management Console: Introduction and Overview
The General tab provides information from the Director Status Set of the event.
The Service tab provides information about the state of the service request and
maintains the information shown in the service log associated with the problem.
The Recommendation tab contains a Reference link that, when clicked, opens
another browser page. This page (Figure 14-12) has the Problem Explanation
and Determination information along with the reference code. The Support Files
tab contains the list of EED files that you can submit to IBM.
Figure 14-12 Problem Explanation page
14.4.6 Closure of serviceable events
When a Software Service Representative (SSR) completes the Guided Repair
procedure for a given serviceable event, they can force the closure of the service
request at IBM Support. In that case, the Service and Support Manager sends an
update to IBM Support to indicate that the service request should be closed. The
serviceable events goes into a closed state.