Product data

346 IBM Systems Director Management Console: Introduction and Overview
14.4 Serviceable event processing
The Service and Support Manager automatically detects error conditions and
reports any hardware problem that requires service to repair it. These problems
are reported to you as
serviceable events. The Service and Support Manager
provides the management of serviceable events on the managed system and the
transmission of service requests for hardware problems to IBM support. These
include:
򐂰 Detection of serviceable events
򐂰 Persistent storage and management of serviceable event data
򐂰 Transmission of service requests and extended error data to IBM
򐂰 Processing of duplicate serviceable events
򐂰 Supporting user actions on serviceable events
򐂰 Closure of serviceable events
14.4.1 Detection of serviceable events
The Problem Analysis component of SDMC handles the detection and analysis
of serviceable events. The Problem Analysis component resides within the
Service and Support Manager available in SDMC. It receives the errors directly
from the FSP of the managed system and its Virtual Servers. SDMC uses the
same communication methods as Remote Monitoring and Control (RMC) was
used in HMC to receive OS related errors.
SDMC analyses the error indications received from the managed system and the
Virtual Servers and determines whether they warrant the creation of a new
serviceable event. It creates a IBM Systems Director event and provides all the
information for identifying the error conditions and the resources involved. The
event also specifies the failing Power System. The Service and Support Manager
listens for the creation of this event and will create an entry in its database. This
triggers the creation of the IBM Systems Director Status Set. After the IBM
Systems Director Status Set is created, the serviceable event is displayed on the
Problems page.