Product data

336 IBM Systems Director Management Console: Introduction and Overview
14.1 Introduction
Service and Support Manager (SSM) is part of IBM Systems Director and
automatically detects serviceable hardware problems and collects supporting
data for serviceable hardware problems that occur on your managed systems.
The Electronic Service Agent tool is integrated with the Service and Support
Manager and transmits serviceable hardware problems and associated support
files to IBM support.
The Service and Support Manager includes the following features:
򐂰 Automatically detects serviceable hardware problems on the managed
systems.
򐂰 The Electronic Service Agent tool securely transmits serviceable hardware
problems, associated support files, and performance management data to
IBM support.
򐂰 Collects and securely transmits scheduled system inventory and diagnostic
support files to an IBM database, which is available for IBM support
personnel.
򐂰 Communicates with IBM support using a secure connection using encryption
and authentication.
򐂰 Includes the option to send email notifications when a serviceable problem is
detected and a service request is opened.
SDMC extends the capabilities of the Service and Support Manager to provide
service and support functions on Power Systems. SDMC works in conjunction
with the Service and Support Manager and takes responsibility for performing
tasks that are related to the serviceability of Power Systems. SDMC makes use
of the Service and Support Manager to perform functions such as transmission of
serviceable events and support files to IBM support.