User's Manual

Preparing to perform a control check
1. Prepare the test strip container for the HbA1c measurement
2. Make sure the code strip belonging to these test strips is at hand (unless the analyzer
has already been coded for this test strip container).
3. Prepare the control solution matching the test strips. The following description
assumes that the analyzer has already been coded for the test strips used here.
3. Troubleshooting control solution
Check
Action
Did you do the test in control solution mode?
Did you see “control solution container icon”
on the screen with the result?
If not, do the test again. Insert a test strip;
Press the ▶ button for 3 seconds to display
a control solution container icon.
Have the test strips and/or control solution
expired?
Make sure that test strips and control
solutions are not past expiration date. This
date is shown the container/bottle. Make
sure containers have not been open for more
than 3 months.
Were glucose control solutions at room
temperature (18-32°C, 64-88°F) when used?
If not, retest with new bottle of glucose
control solution, or warm up/cool down to
room temperature. (18-32°C, 64-88°F)
Did you insert test strip firmly into analyzer?
Make sure test strip is inserted into the test
strip slot until it will go on further.
Did you follow the procedure correctly?
Read the instruction for use again and retest.
Were test strips stored correctly?
If not, retest with a new test strips.
Is the analyzer damaged? Does it show an
error code?
If yes, contact SD Customer Care Service
Center Tel: at 82-80-977-9700
Is the control result outside the appropriate
acceptable range?
Repeat the test. If you get the same results,
do not use your analyzer and test strip until
you solve the problem. If you still have
problem, call the SD Customer care service
center at 82-80-977-9700