User's Manual

4. Troubleshooting the control solution
Check
Action
Have the test strips and/or control solutions
expired?
Make sure that the test strips and the control
s
olutions are not past the expiration date.
Once opened, th
ey are good only for a
limited time period:
- Glucose test strip : 6 months
- SD Glucose Control Solution : 3 months
- SD Lipid Control Solution : 1 month
Were SD glucose control solutions at room
temperature (18–30°C, 64–86°F) when used?
If not, warm up/cool down to the room
temperature (64–86°F) and retest.
Did you insert a lipid or glucose test strip firmly
into the Analyzer?
Make sure a lipid or glucose test strip is
inserted into the lipid or glucose test strip slot
until it goes no further.
Did you follow the procedure correctly? Read the user manual again and retest.
Was a lipid or glucose test strip stored correctly?
If not, retest with a new lipid or glucose test
strip.
Is the Analyzer damaged?
Does it show an error code?
If yes, contact our customer service center at
1-855-486-2888.
Is the control solution result outside the
acceptable range?
Repeat the test. If you get the same result,
do not use your analyzer and test strip, and
call our customer service center at 1-855-
486-2888.
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