User`s manual

161
Chapter 16
Product Support
Support Policy
T-Jet Blazer Series Printer support is free. Since the machines are designed to be intuitive and very
easy to use, most support questions have to do with using FastARTIST
, FastRIP or printing from specic
graphics applications.
For the quickest support, Email your question to [e-mail]. Be very specic and include
your serial number and any repair/problem history.
IMPORTANT POINT:
If you purchased the printer from a dealer in the USA, you DO NOT have to go
back to the dealer for support. Simply call or E-mail our support center. If you
purchased the printer from a dealer outside the USA, you will need to contact your
dealer for support.
Support Information and Hours
Toll Free +1 888-MYTJETS (698-5387)
Technical Support
[phone]
Corporate Ofce
[phone]
Fax [phone]
E-mail:
[e-mail]
Internet:
www.screenprinters.net. Click on the Support tab.
Support hours:
7:00am to 6:00pm Monday through Friday
9:00am to 3:00pm Saturday
(Mountain Standard Time) USA
24 hr. Emergency Support is available
Note: Arizona does not observe “Daylight Savings Time.”
In the summer months, Arizona is on the same time as California.
Phone Support
We have an excellent staff of Support Specialists who will gladly walk you through many of the
procedures. When calling for support, please have your serial number handy and be prepared to give
a detailed explanation of the problem. If you have received an error message, please include the error
number. It is often easier if you fax or E-mail a support question before calling for help. Calls to our
Support Center are toll free from within the US. Calls from outside the US are NOT toll free.