User`s manual

Chapter 15 - Troubleshooting
145
Solution: Replace the Print Head. In the event that you nd your Print Head permanently clogged or
damaged, follow the instructions on replacing the print head included with a Print Head purchase.
View the video online covering the steps in replacing a print head. Refer to
Chapter 16 - Product Support for instructions on logging on to the support site
and viewing videos and accessing technical documents.
Preventions:
Refer to
• Chapter 13 - Daily, Weekly and Monthly Maintenance. Do not skip a day, a week or a
month. Use the Maintenance Tracking Schedule provided.
Always check the Platen to Print Head Clearance prior to printing.
•
If your printer will experience down time, refer to
• Chapter 14 - Tips and Utilities to Maximize
Print Quality for instructions that will prevent ink clogs etc.
12. The Print Has Horizontal Banding
There is horizontal banding across the print (in one or all
colors).
Cause 1:
Ink in the Nozzle(s) has dried out.
•
There are a number of reasons why the ink nozzles can dry
out from not performing the required maintenance, ignoring
maintenance requirements for down time as well as ink drying out or bubbling in the lines from
lack of ink.
Solutions:
Perform Head Cleaning Cycles and Nozzle Checks until the problem is resolved.
•
Use a cleaning cartridge and run Head Cleaning Cycles until the problem is resolved.•
If the two previous steps did not resolve the problem, Perform a Power Cleaning with the cleaning •
cartridges still installed.
Cause 2:
The Capping Station is not cleaning the Print Head.
If the Capping Station is dirty, it will just add more debris to the Print Head, causing it to become clogged.
Solution: Thoroughly clean the Capping Station. It can be cleaned with swabs included in the
maintenance kit and a glass cleaner like Windex. Be sure to clean the rubber seal around the Capping
Station as well as the rubber wiper blade.
Cause 4:
The Print Head may need special cleaning if not permanently clogged.