User`s manual

137
Chapter 15
Troubleshooting
This chapter was written to help you nd solutions for what has been considered common problems.
Through years of research and development, there is still common concerns and areas that may be
difcult to resolve especially with inkjet-to-garment being such a new technology.
Although we have the
best technical support in the industry, we recommend skimming through this chapter with any problems
or concerns you may have. It is likely that the answer to your concern is located in this chapter. We have
not only included the cause of the particular problem, but also ways to prevent it from happening in the
future. Note: the topics listed in this chapter are numbered in random order. Also in this chapter is a
list of popular Error Codes that may show on the LCD Control Panel. If you have any questions, doubts
or concerns contact our friendly support staff.
To view videos of some popular issues, log on to www.myt-jet.com and visit the
supports section for the latest videos, tutorials and top ten answers to common
questions. Refer to Chapter 16 - Product Support for instructions on logging on to
the support site and viewing videos and accessing technical documents.
Common Problems
1. Curing the Garment Makes the Print Dull
After printing an image, the color looks great, but after
curing, the print looks dull.
Causes:
The temperature is set too high on the Heat Press
•
Test the temperature using a “touchless” infrared
thermometer or heat testing strip. If the temperature is too hot, it could scorch the shirts and ink
leaving a dull look.
There is too much pressure being applied to the shirt during curing
•
When curing your shirts, make sure you do not apply too much
pressure. Apply a medium amount of pressure.
The wrong type of paper was used
•
Make sure the paper that is used for curing is either a Teon pad or silicone treated paper. Also, the
paper will need to be replaced after several uses.
Prevention:
Get to know your Heat Press or dryer. Every make and model has its own “personality.” Frequently test
the output temperature to conrm that it matches your desired settings. (Refer to Chapter 6 for curing
times and details.)
BEFORE AFTER