Labor Rate Book

Commercial Labor
November 2013, Page 1
General Information:
Per the Manufacturer’s Limited Warranty Statement, packaged with every unit, the Customer cannot be
billed for any excess labor related to warranty repairs. However, the Servicer may bill the Customer for
charges that are specifically excluded from Warranty Coverage such as:
1. Correcting improper installation of unit or components such as Bin Thermostats, Drains, Water lines,
etc.
2. Any mileage and travel time.
3. Overtime or other premium charges (if the Customer requested the service work be performed
during Overtime Hours and was informed that they would be responsible for the Overtime portion of the
labor).
4. Cleaning the machine.
5. Recommended start up adjustments of ice thickness sensors, cube size thermostats, bin
thermostats, float valves, etc.
6. Additional labor charges resulting from the inaccessibility of the product.
To avoid misunderstandings, any Non-Warranty Charges billed to the Customer should be completely and
accurately itemized on the service invoice and include an adequate explanation.
Claims:
Typical causes for a claim to be adjusted, delayed or denied:
1. Incomplete or inaccurate warranty claims.
2. Warranty claims which are not received at the factory within 45 days after the service date.
3. Charges which are greater than the Rate Book allowance.
Note: Per the Manufacturer’s Limited Warranty Statement, Scotsman reserves the right to pay no more
than the average commercial hourly rates established by the local distributor.
Rates:
The Rates include typical time for Diagnosis and Repair by a qualified Service Technician who is trained
and/or has experience on Scotsman products and has an adequate stock of service parts on the
service vehicle.
If special or unusual circumstances existed on a service call, the Servicer should inform the local
Scotsman Distributor. The Distributor will then contact the Scotsman Service Department for a
recommendation.
Note: The verbal recommendations provided by the personnel at Scotsman Technical Assistance do NOT
mean that an authorization has been given for any special coverage. That type of authorization must be
provided in writing by the Scotsman Service Department.
Rates and Prices are subject to change without notice.
In Warranty Refrigeration Service:
Refrigeration service rates include time for replacement of the dryer. Do not list extra time. The rates also
include recovery time.
Equipment Charge: Scotsman will pay the rates listed in the Rate Book for refrigeration system service,
plus an equipment charge (includes recovery machine, torch, pump, oil, flux, minor fittings, solder,
brazing rod or similar fees) of $35.00. CU50, CU0415, CU0715, CU0920 and NU130 refrigeration service
may add $10.00 to misc. for adding access valves.
To claim the Equipment charge, add part number 14-0352-01 to the claim form and list the $35 in the
ServiceBench screen for Recovery / Recycle.
The recovery method must be listed on any service invoice claiming refrigeration service; if it is not listed,
the claim will not be eligible for warranty. Adding a partial charge will not be accepted for warranty, (the
refrigerant leak MUST be found & repaired).