Quick Start Guide

Exhibit A – Post Release Deinstitutionalization Terms of Service for SCORE® Secure Device
Within one (1) year of being released from the correctional facility, the purchaser may choose to send the SCORE®
Secure Device to Keefe to deinstitutionalize it. This process removes the device’s special security features, but preserves
purchased music, audiobooks or other media (“User Data”) stored on the device. The device’s firmware will not be
replaceable or upgradable by purchaser. To opt into this service, send the working unit with RETURN POSTAGE PREPAID
to the address below and include:
1. The Service Request Card, fully filled out and signed;
2. Ensure total fees cover all service, shipping and handling and any insurance. The Service Fee of Twenty-Five Dollars
($25) will only cover the costs associated with shipping the SCORE® Secure Device back by USPS to a United States
address location only. Players will not be shipped until the entire Service Fee has been paid. Players that do not
include the correct Service Fee, Prepaid Return Postage, or return address will be disposed of after sixty (60) days.
3. Only Money Order issued by either USPS, Western Union or MoneyGram payable to Keefe are accepted. Excess
funds will not be refunded;
4. Ensure return address provided is accurate and acceptable to USPS. Invalid addresses or players returned as
undeliverable will be disposed of after sixty (60) days.
You must confirm with the correctional agency from which you were released which of the below addresses your
request is to be mailed. If you can’t get confirmation from the agency, those released from a state or county
institution should send their request to the St. Louis address, and those released from a federal institution should
send it to the West Des Moines address:
Attention: Warranty Request Attention: Warranty Request
10880 Lin Page Place 1601 48
th
Street, Suite 220
St Louis, MO 63132 West Des Moines, IA 50266
Service Fees are non-refundable.
 Do not send a SCORE® Secure Device to be deinstitutionalized until after you have been released. Such players
will be returned as is to the return address, if properly provided along with prepaid return postage. Please note
that the Service Fee of Twenty-Five Dollars ($25) will not be refunded (an additional Service Fee will be required
should the SCORE® Secure Device be sent again to be deinstitutionalized).
 If for any reason Keefe must restore the User Data, purchaser agrees that Keefe will only restore User Data stored
on your last active device known to our system.
 Keefe will not release User Data more than once. Only one deinstitutionalization request for the SCORE® Secure
Device will be serviced after your release: please send all players, along with an independent form and appropriate
fee for each player together at one time; only the active player will contain User Data; others will be wiped clean.
Keefe will not be responsible for delays or unprocessed claims resulting from purchaser’s failure to provide any or all of
the necessary information. Processing the request takes up to ten (10) business days. Keefe is not responsible for
products lost or damaged in transit by the USPS. The SCORE® Secure Device and services provided hereunder are
subject to the Purchaser Agreement.