Quick Start Guide
You must reference in your correspondence that your request refers to questions or concerns regarding this Agreement. 
Failure to do so may result in your request not being considered. 
Please note, the only method by which you can choose not to be bound by the terms of this Agreement is by not using 
the player and returning it to Keefe, at no charge, within the Return Period. Using it or failing to timely return it will 
result in you being strictly bound by the terms of this Agreement. Making written requests to Keefe regarding this 
Agreement does not extend the Return Period, which remains strictly set at thirty (30) days from the date you receive 
your SCORE® Secure Device.  
X.  Secure Device Return 
Should you not agree with the terms as stated above in this Agreement, you may reject them by returning your unused 
SCORE® Secure Device free of charge within the thirty (30) day Return Period from the receipt of your SCORE® Secure 
Device for a full refund. If you use the SCORE® Secure Device at all, you will have been deemed to have accepted this 
Agreement. Should you elect to return your SCORE® Secure Device within the Return Period, either work with your local 
facility or return the player to: 
  Keefe Group, LLC 
  Attention: Refund Request 
  10880 Lin Page Place 
  Saint Louis, MO 63132 
If the SCORE® Secure Device is not postmarked within the Return Period, it will be returned to you and you will be bound 
by the terms of this Agreement for failure to reject the terms during the Return Period. Returning your player pursuant 
to the terms in this section is the only way to reject the terms of this Agreement. You must note in your 
correspondence that you are returning your SCORE® Secure Device because you do not agree with the terms of this 
Agreement in your correspondence to ensure your request is timely addressed. 
XI.  Post Release Deinstitutionalization Terms 
Your relationship with your SCORE® Secure Devise following your release from your institution is governed by Exhibit A, 
attached to this Agreement. 
XII.  Severability. 
In the event that any portion of this Agreement is for any reason held invalid, illegal, or unenforceable, such a 
determination will not affect any other portion of provision of this Agreement. 
XIII.  Entire Agreement. 
Each party acknowledges that in entering into this Agreement it does not rely on, and shall have no remedies in respect 
of, any representation or warranty (whether made innocently or negligently) that is not set out in this Agreement. 









