Quick Start Guide

SCORE® Secure Device Purchaser Agreement
By purchasing a SCORE® Secure Device you, the end user, hereby agree to the terms contained in this Purchaser
Agreement with Keefe Group, LLC and its parent and affiliate companies (“Keefe”) (the “Agreement”). This Agreement
governs the use of your SCORE® Secure Device. This Agreement is effective on the date you receive your SCORE® Secure
Device.
Please read this Agreement carefully prior to using your SCORE® Secure Device. In the event that you, the end user, do
not agree to all terms of this Agreement, you have the option to return your SCORE® Secure Device free of charge within
thirty (30) days of receipt (the “Return Period”). If you use your SCORE® Secure Device or keep it beyond the Return
Period, you hereby accept and agree to be bound by the terms of this Agreement.
USING OR FAILING TO RETURN YOUR SCORE® SECURE DEVICE DURING THE RETURN PERIOD ACTS AS YOUR
AGREEMENT TO A LIMITATION OF YOUR RIGHTS AGAINST KEEFE AS IT RELATES TO YOUR USE, POSSESSION, AND/OR
OWNERSHIP OF YOUR SCORE® SECURE DEVICE. CONDITIONS OUTSIDE OF KEEFE’S CONTROL MAY AFFECT YOUR
ABILITY TO OWN AND/OR POSSESS YOUR SCORE® SECURE DEVICE AND ACCEPTANCE OF THIS AGREEMENT THROUGH
YOUR CONTINUED USE OF YOUR SCORE® SECURE DEVICE ACTS AS AN AGREEMENT TO WAIVE ALL RIGHTS TO SUE OR
MAKE A CLAIM AGAINST KEEFE RELATING TO YOUR SCORE® SECURE DEVICE.
I. Limited Warranty.
Keefe warrants to the original end-user purchase, that the SCORE® Secure Device, excluding content and/or software
supplied with or on it, will be free from defects in material and workmanship under normal use for a period of ninety
(90) days from the date the SCORE® Secure Device is delivered to you. This warranty is non-transferrable, and you agree
that this warranty may be further limited by circumstances beyond Keefe’s control, including but not limited to security
measures or other polices or procedures put in place by the institution in which you are housed.
Keefe’s liability under this warranty, and your exclusive remedy, is limited (at Keefe’s discretion) to either replacing or
repairing the SCORE® Secure Device; provided however, if Keefe is unable to repair or replace your SCORE® Secure
Device, Keefe may provide you with an equivalent product, which may be a refurbished product, at Keefe’s sole
discretion. All the aforementioned remedies are subject to you explicitly following the process defined in the below
section “Warranty Process.” Replacement and spare parts may be reconditioned, at Keefe’s sole discretion, and all parts
removed from your SCORE® Secure Device during repair shall become the property of Keefe.
II. Warranty Process.
If your SCORE® Secure Device is covered by this Limited Warranty and you desire to file a claim –
1) Complete and sign the Warranty Request Card, attached hereto as Exhibit B, providing a detailed description of
the problem(s), and confirming that the device was purchased within the last ninety (90) days.
2) Receive a Returns Authorization Number from Keefe. Returns sent without a Returns Authorization Number will
be sent back to you unrepaired and the time remaining on your warranty will continue to run during this time
period.
3) When you mail your player for repair at the correct address below, you must include proof of purchase and the
player. Failure to include proof of purchase will cause Keefe to return your player to you unrepaired and the
time remaining on your warranty will continue to run during this time period.
4) You shall be solely responsive for shipping costs for warranty repair. Keefe shall be responsible for the costs of
return shipping following a repair as outlined in this subsection. Keefe will only ship to addresses within the
United States. Including a return address outside of the United States will result in your player being considered
undeliverable and disposed of after sixty (60) days.
5) Ensure return address provided is accurate and acceptable to the U.S. Postal Service (USPS). Invalid addresses or
players returned as undeliverable will be disposed of after sixty (60) days.