User manual

User Manual
Front Matter
Page ii (Rev. 2.0 /August 2005)
T
ECHNICAL
S
UPPORT
In case of technical problems with the IRD or one of its components, refer to
additional system documentation. Usually, this may assist you to resolve
technical difficulties.
Call your local distributor for technical support should you be unable to resolve
the problem.
HOW TO RETURN FAULTY PARTS
Before Returning an Item:
• Request an RMA (Return Merchandise Authorization) tracking number from
your local distributor.
• Scopus Video Networks Support will assign the number; this must
accompany the item being returned and will be referred to in all
correspondence.
• Send the item to Scopus Video Networks with the number included in the
accompanying documentation (shipping and customs forms).
Customer Support Contact Information
Scopus Video Networks Inc.
U.S. Offices
Scopus Video Networks Ltd.
International Headquarters
100 Overlook Center Drive, 3rd Floor
Princeton, NJ 08540.
USA
10 Ha’amal St., Park Afek
Rosh Ha’ayin, 48092
Israel
Tel: [phone]
Fax: [phone]
Tel: (972) –3-9007777
Fax: (972) –3-9007888
Email: [e-mail]
Web: www.scopus.net