Service manual

OpenScape Business V1
Sales Information Page 64 04.06.2013
1.6 Administration Concept
The administration of OpenScape Business is performed using web-based management
(OpenScape Business Assistant).The user administration of the web-based management allows
you to set up role-based administration. Some specific administration tasks require Manager E.
1.6.1 Introduction to OpenScape Business Assistant
OpenScape Business Assistant is the web-based application for the administration of the system.
Language of the User Interface
You can select one of the following languages at login:
– German
– English
– French
– Italian
– Dutch (The online help is only available in English)
– Portuguese
– Spanish
1.6.2 Prerequisites for OpenScape Business Assistant
In order to use OpenScape Business Assistant, the administration PC must have the appropriate
software installed.
Supported Web browsers:
– Microsoft Internet Explorer 10
– Mozilla Firefox 17
In addition, the current version of Java Edition 6 must be installed.
1.7 Maintenance
The system offers several maintenance options. This includes changing the telephony settings,
backing up and restoring the configuration data, updating the software with updates and
upgrades and restarting/reloading functions. In addition, appropriate functions for status
identification, monitoring and maintenance are available. Remote access to the system is
possible via different Remote Services.
1.7.1 Smart Service Delivery Platform (SSDP)
SSDP V1 offers you the opportunity to easily and securely manage OpenScape Business incl.
OpneScape Business Booster Card from a distance. All you need is a browser and an Internet
connection.
This enables you to support your customers fully and comprehensively from anywhere in the
world via the SEN Remote infrastructure. SSDP is a secure remote solution, since only one
outbound connection using HTTPS (port 443) is required at the customer's end.
This port is usually already open in the firewalls of customers, so no adaptations (such as
opening ports or natting) are required in the IT environment of the customer.
1.8 Security
Security involves protecting the communication system and the stored and transmitted data
against unauthorized access. This can be achieved through access protection for the IP network
(firewall) and encrypted transmissions (SSL VPN, for example).
Security Checklist
The aspect of secure communications has been taken into account in the default settings of the
communication system. During the initial setup, the functions and settings may need to be
adapted to the specific situation of the customer, and additional provisions may have to be made