Service manual

OpenScape Business V1
Sales Information Page 61 04.06.2013
– Contact Center Fax
For setting up one or more fax boxes to send and receive faxes for Contact Center agents. A
station license and a myAgent license are required for this. One license is required per node.
– myReports
For the compilation of statistics on the utilization of Contact Center resources based on
different criteria. Using the Schedule Manager, reports can be created from over 100
predefined report templates for telephone, e-mail and fax contacts. The report templates are
managed via the Report Manager, with functions for regrouping as well as adding and deleting
newly created report templates.
UC Client Options
– Web Collaboration
S2
For integrating web collaboration in the UC Suite This requires the OpenScape Web
Collaboration product. One license is required per node.
– Open Directory Connector
For connecting to the Open Directory Service (ODS) in order to enable access to an external
database or an external directory A maximum of four databases can be connected per node.
– Company AutoAttendant (UC Smart or UC Suite
S2
Based Company AutoAttendant)
For the use of a central AutoAttendant to automatically transfer calls. One license is required
per node.
– Gate View Cameras
S2
For video surveillance, which provides real-time video images on your OpenStage phone, PC
or smartphone. A separate license is required for each of the eight possible cameras within a
node.
– OpenScape Business Attendant
For using the OpenScape Business Attendant (PC attendant). Up to 8 OpenScape Business
Attendants may be licensed per node. If OpenScape Business Attendant should have access
to presence information, a UC Smart or UC Suite license is additionally required.
– OpenScape Business BLF
For use of the additional Busy Lamp Field indicator of OpenScape Business BLF. For each
client, one BLF license + either a UC Smart or UC Suite license is required. Up to 50
OpenScape Business BLFs may be licensed per node.
A BLF server is required for the network-wide deployment of OpenScape Business Attendant
and BLF (providing presence and BLF information throughout the network). The BLF server
requires one IP user with a UC Smart or UC Suite license per node.
1.5.2.5 Free Evaluation Licenses
An evaluation license can be used to test special features with full functionality over a fixed time
period (called the evaluation period) free of charge. If a regular license for the feature is activated
during the evaluation period, the evaluation license will be disabled.
The following evaluation licenses are available:
– OpenScape Business V1 UC Smart / UC Suite
S2
Evaluation
This evaluation license is intended for customers who want to test the UC features of UC
Smart or UC Suite. All UC Smart or UC Suite features can be used with this evaluation
license.
INFO: This evaluation license cannot be used if the communication system is located in an
internetwork and the "Networking" license is active. If voicemail licenses are already available,
they are used in combination with the new UC evaluation licenses.
– OpenScape Business V1 UC Suite Contact Center Evaluation
S2
This evaluation license is intended for customers who want to test the Multimedia Contact
Center. All features of the Multimedia Contact Centers can be used with the evaluation
license.
INFO: If the Multimedia Contact Center is not licensed within the evaluation period, the
administrator must undo the Contact Center settings (e.g., delete schedules and queues,
deactivate agents, etc.) before the evaluation license expires. Otherwise, errors may occur in
OpenScape Business.
– OpenScape Business V1 CRM Evaluation
S2
This evaluation license is intended for customers who want to test Application Launcher, Open
Directory Service and TAPI.