Service manual

OpenScape Business V1
Sales Information Page 54 04.06.2013
Operating Systems and Reference Devices
myPortal for Mobile works with numerous mobile phones and tablet PCs. For more information on
devices, browsers and operating systems, refer to the SEN Experts wiki at
http://wiki.siemens-
enterprise.com.
1.4.5.5
Multimedia Contact Center
S2
Prerequisites for myAgent
In order to use myAgent, the client PC of the subscriber must be equipped with the appropriate
hardware and software configurations.
Please refer to the current release notices for the latest technical information.
myAgent can be used in combination with the following telephones:
– OpenStage HFA
– OpenStage SIP
– OpenScape Desk Phone IP 35G/55G SIP
– OpenStage T
– optiPoint 410 HFA
– optiPoint 420 HFA
– optiPoint 500
– OpenScape Personal Edition HFA
– OpenScape Business Cordless
Minimum Requirements for myAgent Client
Operating system:
– Microsoft Windows 8
– Microsoft Windows 7
– Microsoft Windows Vista
– Microsoft Windows XP (until end of support by Microsoft)
Web Browsers for Programming Telephone Keys via the UC Suite Client
myPortal for OpenStage can be used in combination with the following web browsers (for
configuration and administration):
– Microsoft Internet Explorer Version 10
– Mozilla Firefox Version 19 or later
Additional software for reports:
– Adobe Reader 9
Hardware:
– 2 GHz CPU
– 1 GB RAM for Microsoft Windows XP
– 2 GB RAM for Microsoft Windows 8, Microsoft Windows 7 and Microsoft Windows Vista
– 100 Mbps LAN (1 Gbps LAN recommended)
– XGA (1024x768) screen resolution
Microsoft Terminal Server, Citrix XenApp Server
myAgent can be used in terminal server environments under the following conditions: A project-
specific release is required for this.
Terminal server environments, including hosted services and virtual environments, are the
responsibility of the customer.
Software:
– Microsoft Windows 2012 Server as Microsoft Terminal Server
– Microsoft Windows 2008 R2 Server as Microsoft Terminal Server
– Microsoft Windows 2008 R2 Server as Microsoft Terminal Server
– Microsoft Windows 2003 Server as Microsoft Terminal Server
– Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 6.0 Server (Desktop Mode)
– Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 5.0 Server (Desktop Mode)
Hardware Prerequisites: The number of installable clients depends on the server performance
and on the amount of available memory. If the server is being used for other applications as well,