Service manual

OpenScape Business V1
Sales Information Page 48 04.06.2013
Record calls (voice recording) - - x -
Send e-mail - - x -
Send SMS - x - x
Start chat x - x -
Popups x - x -
AdHoc conference x x x x
Scheduled, permanent and
open conferences (drag & drop
conference)
- - x -
Web collaboration integration - - x
Voicemail box (visual voicemail) x x x x
Playback through phone x x x x
Playback through PC sound
card
- - x -
Send voice message as e-mail - - x -
Fax - - x -
Instant messaging (chat) x - x -
1.4.2 Contact Center Functions
S2
UC feature UC Smart UC Suite
myAgent myReports
Agents, queues and schedules - x -
Fax and e-mail - x -
Predefined reports/report templates - x x
Report Designer for custom reports and report templates - - x
Scheduled creation of reports - - x
Optionally, the connection of OpenScape Contact Center is possible.