Service manual

OpenScape Business V1
Sales Information Page 37 04.06.2013
– OpenScape Business TAPI 120 and TAPI 170 are new software components that were
developed exclusively for OpenScape Business. The software versioning begins with Version
1.
– The connection to OpenScape Business takes place exclusively via the LAN.
– Additional hardware and software components such as the CSTA Message Dispatcher (CMD),
CSTA Service Provider (CSP), HG 1500 board or HiPath 5000 RSM System are no longer
required for operation with OpenScape Business.
– The licensing is station based and no longer distinguishes between OpenScape Business
TAPI 120 or TAPI 170 stations. The licensing requirement begins with the first TAPI station.
– The OpenScape Business TAPI 120 or 170 software and the licenses can only be used in
conjunction with OpenScape Business.
– Existing HiPath TAPI 120 or 170 user licenses cannot be used in conjunction with OpenScape
Business TAPI 120 or 170
1.3.12.1 OpenScape Business TAPI 120 TAPI Service Provider
OpenScape Business TAPI 120 TSP is a "first party" telephony service provider that supports the
Microsoft TAPI V2.1 functionality. TAPI 120 enables Microsoft Windows-based CTI applications
to monitor and control a phone or device connected to OpenScape Business.
Overview of Features
– Central first-party TAPI Service Provider connected via a LAN
– Compatible with the Microsoft TAPI 2.1 Standard
– Supported telephony features
– Signaling of incoming call
– Answering a call
– Initiation of outgoing call
– Transfer of the caller ID for incoming/outgoing calls
– Consultation
– Call transfer
– Call pickup
– Toggle/Connect
– Conferencing
– Call forwarding (diversion)
– Call Forwarding - No Answer (CFNA)
– Disconnect call
– Transmission of feature codes
– Monitoring of the device status (ringing, error, etc.)
– Monitoring / access to keypad for system telephones (HFA)
– Control of display/LED for system telephones (HFA)
– Connection to standalone OpenScape Business system
– Support for the OpenScape Business CTI firewall
– Support for MULAP members / station numbers
Supported Devices
TAPI 120 supports the same devices as the OpenScape Business CSTA interface.
These are described in the chapter on the CSTA Protocol.
TAPI 120 Connections
The TAPI 120 software is installed on a Microsoft Windows client PC. The connection to the
OpenScape Business System occurs via a LAN. A physical connection between the Windows
PC and the phone is not required
All TAPI 120 client PCs are connected to the same CSTA link of OpenScape Business.
OpenScape Business internally multiplexes all TAPI 120 connections.