Service manual

OpenScape Business V1
Sales Information Page 36 04.06.2013
The OpenScape Directory Service has a modular structure:
The basic function includes access to the speed dials and to entries of the internal and external
directory of the UC suite.
The database connector provides the connection to an external database. It is optional to the
basic function. At present, an SQL database connector is available for connecting to the following
databases, which are used in many modern CRM systems:
– Microsoft SQL Server
– PostgreSQL
– Sybase SQL Server
The OpenScape Directory Service is a component of OpenScape Business that enables you to
access speed dial destinations as well as the internal and external directory of the UC Suite.
The Database Connector license must be marketed separately. It allows the connection of up to
ten databases of the same type (e.g., SQL) to the Directory Service. A maximum of four database
connectors are connectible to the Directory Service.
– Presence management and instant messaging (IM) to social media networks using XMPP
– Web services for interactions with web-based applications on mobile phones and tablet PCs,
for example
1.3.12 TAPI Service Provider
Many CTI and CRM applications on the market use the Microsoft TAPI interface for connecting to
the telephone system. With OpenScape Business TAPI 120 V1 and OpenScape Business TAPI
170 V1, two new and powerful TAPI Service Providers (TSP), which are optimized for the system
architecture and network topology of OpenScape Business, are now available for connecting
TAPI-based applications in addition to the CallBridge Collection.
The choice of the appropriate TAPI Service Provider essentially depends on the number of client
PCs to be connected with TAPI applications as well as the existing IT infrastructure and the
phone devices used.
– CallBridge Collection
is used as a traditional first-party TAPI Service Provider on system terminals that have a LAN
or USB interface. It is suitable for installations with just a few PCs. A LAN is not necessary for
the operation of the CallBridge Collection. The CallBridge Collection is installed on each PC
that is running a TAPI application. Analog, Cordless and system devices without USB/IP
interfaces are not supported. TAPI connections via the CallBridge Collection are not licensed.
– OpenScape Business TAPI 120
is used as the preferred first-party TAPI Service Provider in Microsoft networks with or without
a domain controller when analog, Cordless and system devices without IP/USB interfaces are
also to be operated in conjunction with TAPI applications. The TAPI 120 Service Provider is
installed on each PC client that is running a TAPI application. Connections via TAPI 120 are
subject to licensing within OpenScape Business. To connect to OpenScape Business, only
one CSTA link is required, regardless of how many TAPI 120 clients are being operated.
– OpenScape Business TAPI 170
is a classic "third-party" TAPI Service Provider that is installed on a server on the LAN and
connected centrally to the OpenScape Business System. TAPI 170 can be used as an
alternative to TAPI 120 if there is a domain controller in the Microsoft network. When using the
so-called remote TAPI function, it is not necessary to install the TAPI Service Provider on the
client PCs. This offers significant time savings in installations with many client PCs. Please
note, however, that the use of OpenScape Business TAPI 170 is mandatory in the following
constellations:
– Connection of TAPI stations in networked OpenScape Business systems when the TAPI
stations are located in different nodes.
– Connection to TAPI applications running on a terminal server
– Connection to server-based TAPI applications
– OpenScape Business TAPI 170 is subject to licensing within OpenScape Business. To
connect to OpenScape Business, one CSTA link is required, regardless of how many TAPI
170 stations are being operated.
Info
In contrast to the handling of the HiPath TAPI 120/170 V2 TAPI Service Providers for HiPath
3000, the following changes apply in the OpenScape Business environment: