Service manual

OpenScape Business V1
Sales Information Page 34 04.06.2013
1.3.7 Connecting to Service Providers
OpenScape Business supports connecting to public communication networks through traditional
voice connections as well as the Internet. The connection to the IP network provides access to
the Internet and Internet telephony, and the classic connection to the Central Office provides
access to the ISDN network and the analog network.
Access to the Internet occurs via either an Internet modem or an Internet router.
The list of tested SIP providers can be found in the SEN WIKI portal at:
http://wiki.siemens-
enterprise.com/wiki/Collaboration_with_VoIP_Providers
ISDN trunk access for the hardware platforms occurs via the mainboard or additional plug-in
boards. ISDN trunk access is not possible with the softswitch.
The analog trunk access for the hardware platforms requires an additional plug-in board. Analog
trunk access is not possible with the softswitch.
1.3.8 Application Launcher for active interaction with CRM/ERP
applications
S2
Application Launcher is a client application that enables call-related data such as the call number,
name, etc., to be passed to other applications (e.g., CRM applications) and to thus control them
accordingly. Its extremely flexible settings allow both fully automatic operation in the background
as well as interactive operation via a separate pop-up window.
Application Launcher can retrieve caller data from the system speed dials as well as the internal
and external OpenScape Office directory. When using the Open Directory Service (optional), it is
also possible to access external SQL databases, and additional information such as address data
is offered.
Control of the application is alternatively achieved by executing a batch file or by sending a URL
request.
A typical use case for Application Launcher is the activation of a pop-up window (screen pop) in a
CRM application on receiving an incoming call. For applications that do not support their own
pop-ups, the pop-up window of Application Launcher can be used to display the caller
information.
In cases where users need to work with different applications, they can call the appropriate
application from the pop-up window of Application Launcher. Up to ten different applications are
supported.
1.3.9 OpenStage Gate View V2
S2
OpenStage Gate View presents the camera image of your entrance area, for example, on your
OpenStage phone.
– Operating principle:
An IP-capable video camera sends a video stream (mjpeg) to the OpenScape Business, which
enables authorized Gate View users to display this video stream on their Openstage 60/80
HFA display screens or their mobile devices. Convenient web administration integrated in
OpenScape Business Assistant
– Maximum values for OpenScape Business X3, X5 and X8 with UC Booster Card:
– 2 cameras
– 10 OpenStage 60/80 HFA telephones
– 10 iPhone apps or web clients
– Maximum values for OpenScape Business Booster Server / Business S: