User`s manual

Contacting Technical Support
The Dazzle ZiO! is relatively easy to maintain and operate and normally should not produce
complications. However, if you need assistance or have questions of any kind, our trained staff
members are ready to help. Our Technical Support Department can be reached by calling 203-315-
4230 from 8:00 a.m. to 9:00 p.m. (EST), Monday through Friday or by fax at 203-483-5985. In the
UK, please contact local support at [phone]. We recommend having your computer
nearby when calling to facilitate troubleshooting. E-mail support as well as 24 hour, 7 day a week
Technical Support is available via our interactive support website: www.Dazzle.com/support.
Returning Products for Service
When calling for support, if a Technical Support specialist recommends that you return the product
to Dazzle, the Technical Support specialist will provide to you a Return Merchandise Authorization
(RMA) number. The RMA number must appear on the outside of your shipping carton preferably
below the return address. Our Receiving Department will refuse delivery on any package that does
not carry an RMA number. Pack the Dazzle ZiO! securely as not to cause damage. Be certain that it
fits snugly and is packed appropriately.
■ Improper packing can result in damage to the device, and may result in voiding the warranty.
■ We will not accept an improperly packaged device.
You are responsible for paying the cost of shipping the device in for repair; we will pay the return
shipping on any Warranty RMA. Be sure to include the RMA number on the outside of the box.
Please ship the device to:
SCM Microsystems, Inc.
Retail Brands Group
20 Carter Drive
Guilford, CT 06437 USA
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