User`s manual

USER'S
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55
Troubleshooting your Dazzle ZiO!
Common Troubleshooting Questions and Answers
Installation and use of the Dazzle ZiO! is relatively easy and normally should not produce
complications. However, if you are experiencing difficulties with your ZiO!, please refer to the
following troubleshooting guide for a possible solution. Additional tips and solutions as well as
product information can be found on our web site: www.Dazzle.com. If the problems persist after
trying the solutions provided below and on our interactive support website, please contact Dazzle
Technical Support for assistance.
I have connected my ZiO! to my computer’s USB port and was unable to find the
appropriate drivers during installation.
PC Compatible:
Prior to connecting the ZiO! to your computer’s USB port, you must first install the ZiO!
driver software (if required). The Memory Stick ZiO! as well as the MultiMediaCard/Secure
Digital ZiO! do not require driver installation on Windows Me, Windows 2000, and
Windows XP. The SmartMedia and CompactFlash ZiOs do require driver installation. The
software for both the SmartMedia and CompactFlash ZiOs on Windows 98, Me, 2000 and
XP as well as the software for the MultiMediaCard/Secure Digital and Memory Stick ZiOs
on Windows 98 are located on the accompanying installation CD-ROM. Please refer to the
section titled "Installing the Driver Software on Windows XP", or “Installing the Driver
Software on Windows 98, Me and 2000” respectively for installation instructions.
Macintosh:
Prior to connecting the ZiO! to your computer’s USB port, you must first install the ZiO!
driver software (if required). The Memory Stick ZiO! and the MultiMediaCard/Secure Digital
ZiO! do not require driver installation on Mac OS 9.x and greater. The SmartMedia and
CompactFlash ZiO! do require driver installation. The software for the SmartMedia and
CompactFlash ZiO! for Mac OS 8.6-9.x as well as the software for the
MultiMediaCard/Secure Digital and Memory Stick ZiOs for Mac OS 8.6 are located on the
accompanying installation CD-ROM. Please refer to the section titled "Installing the driver
software" for installation instructions.
1.