Owner`s manual
supra/primo Manual 
IM091112 
RD: NOV 2009 
RL: 11A - BA 
23 
18. TROUBLESHOOTING GUIDE 
SET THERMOSTAT TO CALL FOR HEAT 
IS THE HEATER BURNING? 
THE SYSTEM IS WORKING PROPERLY. 
STOP. 
YES 
NO 
IS THERE LINE VOLTAGE TO 
THE THERMOSTAT CONTROL? 
→CHECK CIRCUIT BREAKERS OR FUSE 
→CHECK ON/OFF SWITCH 
→CHECK NIGHT TIME SET BACK CONTROL 
NO 
IS THERE VOLTAGE TO THE 
FAN SYSTEM? 
YES 
YES 
→CHECK ELECTRICAL CONNECTION 
  FROM THERMOSTAT TO FAN MOTOR 
→CHECK THERMOSTAT, REPLACE IF 
 NECESSARY 
NO 
IS FAN MOTOR OPERATING? 
→CHECK EXHAUST FAN MOTOR, REPLACE 
 IF NECESSARY 
NO 
IS THERE VOLTAGE TO THE 
TRANSFORMER? 
YES 
→CHECK ELECTRICALCONNECTION  
 TO TRANSFORMER 
→CHECK LINE VOLTAGE TO PRIMARY 
  SIDE OF TRANSFORMER 
YES 
NO 
IS THERE VOLTAGE FROM TRANS-
FORMER TO AIR-PROVING SWITCH? 
→CHECK ELECTRICAL CONNECTION FROM 
  TRANSFORMER TO AIR SWITCH 
→CHECK TRANSFORMER, REPLACE IF 
 NECESSARY
NO 
YES 
CONT’D 
→CHECK FOR DARK SPOTS OR LINES ON 
THE TILE SURFACE 
→’DARK’ AREAS REPRESENT CRACKS OR 
BLOCKAGE OF THE TILE 
→SEE ’SERVICE’ SECTION 15 










