Warranty

Effective 2014.07.23
Conext SCP_cwtc_rscog_usa_eng_v2.1_140723 Page 2 of 4
3. Warranty Limitations
This Contractual Warranty does not warrant uninterrupted or error-free operation of the Product or cover normal wear and tear of the
Product or costs related to the removal, installation, or troubleshooting of the customer's electrical systems. The warranty claims that
relate to defects caused by any of the following factors are not covered by the Contractual Warranty:
 Improper Use or Non-compliance with installation, commissioning, operation or maintenance instructions (i.e. not according to the
operation & installation manual)
 Unauthorized modifications, changes or attempted repairs,
 Vandalism, destruction through external influence and/or persons/animals
 Use in an unsuitable environment, including any environment or location that causes excessive wear and tear or dirt or dust or debris
buildup within the system or that is difficult or unsafe for Schneider Electric representatives to access
 Insufficient ventilation
 Installation in a corrosive environment
 Failure to observe applicable safety standards & regulations
 Damages during transportation or storage
 Force majeure, examples include, but not limited to: fire, flood, earthquakes, storm damage, overvoltage & lightning strikes
 Exposure to fire, water, snow, moisture, or liquid ingress (except for any such exposure to environmental conditions that your Product
was specifically designed to withstand as indicated in the applicable specifications for your Product)
 Used as a component part of another product expressly warranted by another manufacturer
 If the original identification (trade-mark, serial number) markings have been defaced, altered, or removed
 Consumable components of any type are not covered, including but not limited to fuses and filters, etc.
 Cosmetic shortcoming which do not impair the use of the Product for the intended purpose i.e. supply of energy
Warranty claims also exclude:
 Damages arising due to the fact that the use of the product for the intended purpose is no longer possible or only possible with
restrictions as a result of amendments to the statutory provisions applicable to the operation of the product made after the delivery of
the product
 Compensation for damages related to loss of power production or business operation or any expenses incurred by customer towards
repair & replacement of the product (including but not limited to labor, transportation, temporary power)
 Cost arising from changes to existing PV systems or building installations and like
 Additional costs and expenses (i.e. shipping costs, travel, accommodation, meals, etc.) arising due to remote locations of the
indicated geographies, including but not limited to islands and overseas territories
4. Warranty Return and Repair Process
Contact Schneider Electric Customer Service representative with brief description of the error to evaluate & troubleshoot the issue while
Product is in the field as many problems can be solved on site.
Please contact your Local Schneider Electric Customer Service Center or visit our website at:
 http://www.schneider-electric.com/sites/corporate/en/support/operations/local-operations/local-operations.page
i. Return Material Authorization (RMA)
After attempts to correct the problem with customer’s assistance, if the Product must be returned to Schneider Electric or designated
service partner for replacement or repair, the customer must obtain a Return Material Authorization (RMA) number and the correct
return center "Ship To" address. Product shipments will be refused and returned at your expense if they are unauthorized or returned
without an RMA number clearly marked on the outside of the shipping box or if they are shipped collect or if they are shipped to the
wrong location.
When you contact Schneider Electric to obtain service, please have your instruction manual ready for reference and be prepared to
supply:
 The serial number and product code of your Product
 Information about the installation or inspection certificate
 Information about the failure and/or reason for the return
 A copy of your dated proof of purchase
Schneider Electric reserves the right to refuse exchange requests for lack of proper documentation and information.