Warranty

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Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while
the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may
be responsible for the warranty return and repair including the return material authorization (“RMA”)
process as set forth below if it is determined You require a replacement Product or parts. For such
warranty claims for Products installed in any Secondary Support Country, Your Distributor will be
responsible for any logistic costs arising out of the delivery of the replacement Product or parts and the
return of the defective Product or parts, including, but not limited to, packaging, transportation, export
certifications, inspections, taxes, and customs duties costs for both the replacement Product or parts
and the returned Product or parts to and from the Schneider Electric Solar designated facility (“Warranty
Logistic Costs”). Accordingly and to the maximum extent allowed by applicable law, if such Distributor,
fails, refuses or is unable (for whatever reason) to assume full responsibility for the warranty return and
repair process and/or for the Warranty Logistic Costs, then You shall be responsible for all such Warranty
Logistic Costs.
(C) If Your Product was installed in any other country (not included in the list of Primary or Secondary
Support Country)
Contact Your Distributor with a brief description of the error to evaluate and troubleshoot the issue while
the Product is in the field, as many problems can be solved with remote guidance. Your Distributor may
be responsible for the warranty return and repair including the return material authorization (“RMA”)
process as set forth below if it is determined You require a replacement Product or parts. For such
warranty claims for Products installed in any other country (not included in the list of Primary or
Secondary Support Country):
i) You will be responsible for the Warranty Logistics Costs from the installation facility to
the Distributor’s Location to whom they have bought the Product; and
ii) Your Distributor will be responsible for the Warranty Logistics Costs to and from the
Schneider Electric Solar designated facility. Accordingly and to the maximum extent
allowed by applicable law, if such Distributor, fails, refuses or is unable (for whatever
reason) to assume full responsibility for the warranty return and repair process and/or
for the Warranty Logistic Costs, then You shall be responsible for all such Warranty
Logistic Costs to the Schneider Electric Solar designated facility
Please have Your Owner’s Manual ready for reference and be prepared to supply:
o The serial number and part number of Your Product
o A copy of Your dated commercial invoice
o Information about the installation and commissioning or inspection certificate
o Information about the failure
Schneider Electric Solar or designated service provider reserves the right to refuse exchange requests
for lack of proper documentation and information.