Warranty

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• Installation in a corrosive environment including, for example, an environment in which the Product is
exposed to acid rain, hydrogen sulfide or excessive salt in the air (except for any such exposure to
environmental conditions that Your Product was specifically designed to withstand as indicated in the
applicable specifications for Your Product),
• Failure to observe applicable safety standards and regulations,
• Damages during transportation or storage,
• Force majeure, examples include, but not limited to: fire, flood, earthquakes, storm damage, overvoltage
and lightning strikes
• Exposure to fire, water, snow, moisture, or liquid ingress or sand (except for any such exposure to
environmental conditions that Your Product was specifically designed to withstand as indicated in the
applicable specifications for Your Product),
• Used as a component part of another product expressly warranted by another manufacturer,
• If the original identification (trade-mark, serial number, QR code) markings have been defaced, altered, or
removed,
• Consumable components of any type are not covered by this Contractual Warranty, including but not limited
to fuses, surge arrestors and fans, and
• Cosmetic shortcoming which do not impair the use of the Product for the intended purpose i.e. supply of
energy.
Warranty claims also exclude:
• Damages arising due to the fact that the use of the Product for the intended purpose is no longer possible
or only possible with restrictions as a result of amendments to the statutory provisions applicable to the
operation of the Product made after the delivery of the Product,
• Compensation for damages related to loss of power production or business operation or any expenses
incurred by customer towards repair, removal and/or replacement of the Product (including but not limited to
labor, transportation, temporary power),
• Costs or damages arising from changes to existing PV systems, building installations or other site changes,
• Additional costs and expenses (e.g. shipping costs, travel, accommodation, meals, etc.) outside of the
primary support countries as defined.
• Any Products that are damaged during shipment, and
• This warranty only applies to defects in workmanship and materials which does not include claims involving
regulatory compliance. To make sure Your Product meets the applicable regulatory requirements which are
in place at the time of purchase, please see the applicable Product Manuals and/or Your sales contract.
4. Warranty Return and Repair Process
(A) If Your Product was purchased and installed in a Primary Support Country (defined above)
Contact Schneider Electric Solar with a brief description of the error to evaluate and troubleshoot the
issue while the Product is in the field, as many problems can be solved with remote guidance. Schneider
Electric Solar Primary Support Countries are the countries defined above, excluding their associated
islands and overseas territories.
(B) If Your Product was installed in any Secondary Support Country (defined above)