Installation Guide

Troubleshooting
5–8 975-0679-01-01 Revision F
Troubleshooting
Problem Symptom Solution
Device Discovery Tool
cannot find the
Conext ComBox.
The Conext ComBox
is not listed in the
results list from the
search.
Check to see if the Power indicator is on.
Check all Conext ComBox connections to make sure
they are secure.
Check the configuration settings. See “Changing
Conext ComBox Settings” on page 3–12.
Check that there are no faults with the Ethernet cables.
Unexpected behavior
in the web user
interface.
For example, the
Loading in progress
message continues
for an extended
period.
An upgrade may have been applied to the Conext
ComBox.
Clear your web browser cache. See “Clearing a web
browser’s cache” on page 3–44.
Firmware upgrade not
successful.
Status light is on, and
there is a message in
the Upload screen.
There may have been a communication event. Restart
the upgrade process.
Clear the Conext ComBox internal memory. See
“Clearing Conext ComBox Internal Firmware Memory”
on page 3–43.
Status light is
flashing.
If a firmware upgrade is in progress, wait for it to finish.
The Status light will turn off on completion.
Xanbus overload All devices on the
network do not
appear in the web
user interface.
Logged data is
random.
The network may exceed traffic limits for the Conext
ComBox. The maximum number of devices for the
Conext ComBox network is 20.
Conext ComBox does
not boot up.
Conext ComBox
startup process does
not complete.
Reset the Conext ComBox. See “Resetting the Conext
ComBox to Factory Settings” on page 3–37