User guide

Troubleshooting and Maintenance
890 USE 108 00 August 2001 219
Customer Service & Technical Assistance
Customer
Service
Information
Schneider Automation telephone numbers are as follows:
To call us from anywhere in North America except from within the state of
Massachusetts: 1-(800)-468-5342
To call us from within Massachusetts or from outside North America: 1-(978)-975-
5001
To call us in Seligenstadt, Germany: (49) 6182 81 2900, or fax us at (49) 6182 81
2492
Customer Service- When calling the Schneider Automation telephone number,
ask for service from the list below.
When calling the 800 number, you will get a recording asking you to enter a one
digit code for the type of service you want (listed below). However, this only works
with a "touch tone" phone. If using a dial phone, hang on and the operator will
intercept after a short pause.
The service categories- and extra digit code responses for push-button phones
are: 1-Technical support, 2-Service order administration, 3 -Modfax, 4 -Training/
information, 5 -General information other than above.
Note: MODFAX: For available hardware data sheets, application notes, and
software information. Recommended catalogue MC-FAX-DIR which is the master
of all available catalogues (only twelve pages) lists all catalogues available on the
MODFAX system.
Note: BBS (Schneider Automation’s Customer Service Bulletin Board): For
Modsoft updates, conversion utilities, hardware and software help, field service
bulletins, Modbus and Modbus Plus help, software revision levels, FLASH EXEC
updates for 984E controllers, and more. Parameters are up to 14.4k baud, no
parity, 8 data, 1 stop, phone [phone].