Installation Guide
LIMITED WARRANTY COVERAGE: Subject to the conditions and limitations as stated in this Schluter
®
-DITRA and Schluter-DITRA-XL Uncoupling
Membrane 10-Year Limited Warranty (the “Limited Warranty”), Schluter Systems warrants that its Schluter
®
-DITRA and Schluter-DITRA-XL uncoupling
membranes (the “Products”) will be free from manufacturing defects and will perform as described in the Schluter
®
-DITRA Installation Handbook and
Schluter
®
-Uncoupling Membranes Technical Data Sheet (collectively, the “Written Materials”
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) for a period of ten (10) years from the date of purchase
when installed and used in accordance with the terms and conditions of the Written Materials and industry standard guidelines that are not in conflict with
the Written Materials in effect at the time of installation.
For the purposes of this Limited Warranty, “Owner” is defined as the original end user of the property in which the Products are installed; and “Floor
Covering Assembly” is defined to include the Products, non-reusable flooring surfaces, and applicable setting and grouting materials.
This Limited Warranty is only applicable to installations in the United States of America and Canada. Schluter Systems is not responsible or liable under
any circumstances for determining the suitability of the Products for the Owner’s intended purpose. It is the responsibility of the Owner to consult with an
experienced and professional installer to ensure the suitability of the Products, subfloor/substrate and all building materials in the installation and that the
Written Materials are followed properly.
RESOLUTION: If the Products are installed and used in accordance with the terms and conditions as described hereinabove and such Products are proven
defective within the applicable warranty term, the Owner’s exclusive remedy and the sole obligation of Schluter Systems, at its election, shall be to (a) reinstall
or replace the failed portion of the Floor Covering Assembly or (b) pay an amount not to exceed the original square foot cost of the installation of the Floor
Covering Assembly verified to be defective. Due to conditions beyond the control of Schluter Systems (e.g., color and shade availability, discontinuation,
normal wear and tear), Schluter Systems cannot guarantee or warrant an exact match to the specific tile, stone, or other flooring materials used in the
original installation. In such event, substantially similar materials may be substituted.
EXCLUSIONS FROM COVERAGE: This Limited Warranty excludes and in no event shall Schluter Systems have any liability for any indirect, special,
incidental, punitive, exemplary, or consequential damages, including lost profits, arising out of or otherwise connected to the failure of the Products or Floor
Covering Assembly, regardless of any strict liability or active or passive negligence of Schluter Systems, and regardless of legal theory, whether in contract,
tort, extra-contractual or other. This Limited Warranty further excludes any loss or damage arising out of or otherwise connected to: acts of war, terrorism,
fire, explosion, natural disaster, acts of God, any failure to comply with the Written Materials, inadequate subfloor/substrate, improper preparation or other
failure of subfloor/substrate, faulty or negligent penetration of the Products or subfloor/substrate, intentional acts of destruction, structural failure, misuse of
or failure to maintain the Products, normal wear and tear, scratches, dents, corrosion or discoloration (whether caused by excessive heat, chemical cleaning
products, abrasive agents or otherwise), efflorescence and shading which are a natural occurrence with cementitious materials and are not considered
a defective condition for the purposes of this Limited Warranty, variations of texture, color or shade from those on product samples, packaging materials
or other marketing materials, or other causes unrelated to the Products (e.g. excess point loading, overvoltage). This Limited Warranty excludes exterior
applications and applications utilizing glass tile, resin-backed tile, and gauged porcelain tile panels thinner than 5.5 millimeters, unless specifically approved
in writing on a case by case basis by the Schluter Systems Technical Services Director.
This Limited Warranty is conditioned and will be considered null and void and Schluter Systems will have the right to refuse any claims if: (a) the Products
have been improperly stored or installed, or (b) the Products are subject to abusive or abnormal use, lack of maintenance, or used in a manner other than
that for which the Products were designed or in any way contrary to the Written Materials.
DISCLAIMER: There are no warranties beyond this expressed warranty as stated herein. To the extent permitted by law, all other warranties, representations
or conditions, expressed or implied, are hereby disclaimed and excluded, including but not limited to the implied warranties of MERCHANTABILITY or
FITNESS FOR A PARTICULAR PURPOSE (as limited to such purposes as described in the Written Materials) or arising from a course of dealing, usage
of trade or otherwise by law. ANY IMPLIED WARRANTIES ARISING BY OPERATION OF LAW ARE LIMITED IN DURATION TO THE TERM OF THIS LIMITED
WARRANTY. NO REPRESENTATION, PROMISE, AFFIRMATION OR STATEMENT BY ANY EMPLOYEE OR AGENT OF SCHLUTER SYSTEMS WILL BE
ENFORCEABLE AGAINST SCHLUTER SYSTEMS UNLESS IT IS SPECIFICALLY INCLUDED IN THIS LIMITED WARRANTY OR AUTHORIZED IN WRITING
BY THE SCHLUTER SYSTEMS TECHNICAL SERVICES DIRECTOR. This Limited Warranty is given in lieu of any other warranty, whether expressed or
implied. The remedies contained herein are the only remedies available for breach of this Limited Warranty. This Limited Warranty extends only to the Owner
and is not transferable or assignable unless authorized by written agreement and signed by the Schluter Systems Technical Services Director or otherwise
prohibited by specific state or provincial law. This Limited Warranty gives you specific legal rights; some states and provinces do not allow disclaimers or
other restrictions of implied warranties; some of the above disclaimers may not apply to you. No changes or modifications of any terms or conditions
of this Limited Warranty are permitted unless duly authorized in writing by the Schluter Systems Technical Services Director. This Limited
Warranty shall supersede and replace any and all prior oral or written warranties, agreements, or other representations made by or on behalf of Schluter
Systems relative to the Products or the application of the Products and shall apply to any installation occurring on or after January 1, 2018. If the Schluter
®
-
DITRA or Schluter
®
-DITRA-XL uncoupling membrane are used in conjunction with other Schluter products, a different Schluter warranty may apply. For the
most current information and materials regarding Schluter Systems warranties and programs, please visit https://www.schluter.com/schluter-us/en_US/
downloadfiles.
MAKING A CLAIM: To make a claim under this Limited Warranty, the Owner must provide Schluter Systems
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with written notice within thirty (30) days of
any alleged defect in the Products covered by this Limited Warranty, together with date and proof of purchase of such Products and/or all of its components
and name and address of all installers and all invoices related to the original installation, failing which this Limited Warranty shall have no legal effect
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. Schluter
Systems reserves the right at its election and as a condition of this Limited Warranty to inspect the alleged failed and/or defective Products.
All U.S. Claims shall be sent to: All Canadian Claims shall be sent to:
Schluter Systems L.P. Schluter Systems (Canada), Inc.
Attn: Warranty Claims Dept. Attn: Warranty Claims Dept.
194 Pleasant Ridge Road 21100 chemin Ste-Marie
Plattsburgh, NY 12901-5841 Ste-Anne-de-Bellevue, QC H9X 3Y8
Schluter
®
-DITRA & Schluter
®
-DITRA-XL Uncoupling Membrane 10-Year Limited Warranty
WARRANTIES
34 WARRANTIES
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If there are any conflicting terms between any Written Materials, the most recently updated document shall be deemed to control.
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This Limited Warranty is limited to sales of the Products made in and intended for use in the United States and Canada. For the purposes of this Limited Warranty, Schluter Systems L.P. shall offer warranty
coverage to Owners located in the United States, and Schluter Systems (Canada) Inc. shall offer warranty coverage to Owners located in Canada.
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In the event that Owner fails to provide such required invoices relating to the original installation, Schluter Systems shall pay Owner an amount equal to the average, reasonable costs of a comparable
installation. If the parties fail to agree on such amount, such dispute shall promptly, and in the first instance, be submitted: (a) if a U.S. claim, to arbitration in Clinton County, New York, in accordance with
the rules of the American Arbitration Association, or (b) if a Canadian claim, in the Province of Quebec, Canada, in accordance with the ADRIC Arbitration Rules. Any outcome of such arbitration proceeding
shall be final and binding upon the parties hereto.