Warranty

Stanley Security Solutions, Inc. • www.stanleysecurity.com • Phone: [phone] • Fax: [phone]
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Price List 66BST
Rev. Date October 2015
What is Covered: Stanley Security Solutions, Inc. (“Stanley”) warrants that the Products manufactured by Stanley, identified below, and sold under its
trade names “STANLEY” and “BEST” are free of defects in materials and workmanship as outlined below. The sole and exclusive liability of Stanley
under this warranty is limited to the repair or replacement of any Product or component part covered by the warranty at the sole discretion of Stanley.
Who is Covered:
This warranty is extended only to the Seller’s distributors of Products and the end user who purchases Products for purposes other
than resale (collectively, “Purchaser”).
Hardware Warranty Period:
The following products warranty term shall be limited lifetime for a period of the useful life of the building in which the product is originally installed:
x
45H/47H Mechanical Mortise Lock
x
48H/49H Mortise Deadlock
The following products shall be warranted for ten (10) years from the date of sale:
x
9K Mechanical Cylindrical Lock
The following products shall be warranted for five (5) years from the date of sale:
x
45HW and 47HW Electromechanical Mortise Lock
The following products shall be warranted for three (3) years from the date of sale:
x
8K Mechanical Cylindrical Lock
x
8K/9K Electro-mechanical Cylindrical Lock
x
9KZ Keypad EZ Cylindrical Lock
x
9KM IDH Max Cylindrical Lock
x
5K, 6K, and 7KC Cylindrical Locks
x
8T/7T Tubular Locks
x
1E, 5E, 8E Cylinders Locks
x
45HZ Keypad EZ Mortise Lock
x
EXZ Keypad
x
45HM IDH Max Mortise Lock
x
1C, 2C, 3C, 5C, 6C Cores
x
1A Keys
x
1AM, 1AX Keys (CORMAX)
x
AD433 Key Combinator & Equipment
x
11B, 21B, 41B family Padlocks
x
1W Switch Locks
x
S Sliding Door Locks
x
45HG,9KG, 45HBV, 9KBV BASIS Locks
x
45HN, 9KN Electrified Locks
x
45HQ, 9KQ and EXQ locks using Stanley Wi-Q(tm) Technology
x
AK Series Knob Adaptations
x
5L, 3L, 2P Cabinet Locks
x
SPSL, SSRL, SEDA Stanley Patient Safety Lever, Seclusion Room Locks, Emergency Door Alarms
The following products shall be warranted for one (1) year from the date of sale:
x
45HOM, 9KOM, OMEM, OMWMS, QASOM, QAXOM, Stanley Portal Gateways, Wireless Access Controllers, Antennas and other
products using Stanley Wi-Q(tm) Technology not specifically mentioned
x
1CB, 1CK,1AF Kaba Cores & Keys
x
Stanley Portal Gateways, Wireless Access Controllers, Antennas and other products using Stanley Wi-Q™ Technology not specifically
mentioned
Finishes shall be warranted for three (3) years from the date of sale excluding US10B/613 “Oil Rubbed Bronze” finish.
Stanley Wi-Q™ Technology and B.A.S.I.S. Software:
x Stanley warrants that all software shall be free from defects in materials and workmanship and will function in substantial accordance to the
specifications for a period of one (1) year from the date of installation.
x Specific Limitations:
o This warranty does not cover any post-sales technical support under the following circumstances:
 Problems caused by misuse of software or hardware
 Failure to provide a network connection or site phone line for a modem connection, if deemed necessary by Stanley
 Technical support for network software products
 Technical support for software installed on computer hardware or computer operating system that is no longer
commercially available for purchase.
Warranty Claims:
Any Products believed to be defective as covered by this warranty may not be returned without prior written Returned Materials
Authorization (RMA) from Stanley Product Support [phone] covering specific items and quantities within thirty (30) days from the discovery of
the alleged defect(s). Stanley will inform the purchaser where to ship said Product(s), shipping charges prepaid by you, for examination. In the event
such examination reveals a defect covered by this warranty; Stanley will, at its sole option, repair or replace the Product, and return it or its
replacement to the purchaser, with charges only for shipping.
Exclusions:
This warranty specifically excludes, and Stanley shall not be held responsible for the following:
a) COSTS ASSOCIATED WITH INSTALLING, REMOVING OR REINSTALLATION OF THE PRODUCT.
b) Damage caused by Product malfunction or failure attributable to acts of God.
c) Improper use or installation.
d) Poor or no maintenance.
WARRANTY
Rev. Date October 2015
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