User guide

Appendix A: Troubleshooting
4. APPENDIX A: TROUBLESHOOTING
Description Answer
When I try to enable
Scan2 Contacts I
got an error
message, which
says that another
CSSN application is
open
Scan2Contacts can not
work while another CSSN
application is running. To
activate Scan2Contacts,
close the other application
and press on the state
button in the toolbar.
I opened outlook
and got an error
message from
Scan2Contacts
Scan2Contacts failed to
load. Check if the scanner is
connected properly, and
press on the state button in
the toolbar. If
Scan2Contacts is not
enabled, contact the support
team.
The application
state is set to
Disabled on
startup.
Try to enable the
application by pressing
on the state button. If this
does not help, check if
the scanner is properly
connected and try again
There are
irregularities or
deterioration in
scanning and OCR
quality
Clean and calibrate the
scanner, see page 9
Any other problem
or question
Contact our technical
support at
www.scan2contacts.com
Scan2Contact User Guide, version 2.0.1 11