Specifications

Getting Help

12-17

TrendLabs

is the global antivirus research and support center of Trend Micro.

Located on three continents, TrendLabs has a staff of more than 250 researchers and

engineers who operate around the clock to provide you, and every Trend Micro

customer, with service and support.

You can rely on the following post-sales service:

• Regular virus pattern updates for all known "zoo" and "in-the-wild" computer

viruses and malicious codes

• Emergency virus outbreak support

• Email access to antivirus engineers

• Knowledge Base, the Trend Micro online database of technical support issues

TrendLabs has achieved ISO 9002 quality assurance certification.

Security Information Center

Comprehensive security information is available at the Trend Micro Web site.

http://www.trendmicro.com/vinfo/

Information available:

• List of viruses and malicious mobile code currently "in the wild," or active

• Computer virus hoaxes

• Internet threat advisories

• Virus weekly report

• Virus Encyclopedia, which includes a comprehensive list of names and symptoms

for known viruses and malicious mobile code

• Glossary of terms