Specifications

Trend Micro™ OfficeScan™ 10 Administrator’s Guide
12-16
Speeding Up Your Support Call
When you contact Trend Micro, to speed up your problem resolution, ensure that you
have the following details available:
• Microsoft Windows and Service Pack versions
•Network type
• Computer brand, model, and any additional hardware connected to your computer
• Amount of memory and free hard disk space on your computer
• Detailed description of the install environment
• Exact text of any error message given
• Steps to reproduce the problem
The Trend Micro Knowledge Base
The Trend Micro Knowledge Base, maintained at the Trend Micro Web site, has the
most up-to-date answers to product questions. You can also use Knowledge Base to
submit a question if you cannot find the answer in the product documentation. Access
the Knowledge Base at:
http://esupport.trendmicro.com
Trend Micro updates the contents of the Knowledge Base continuously and adds new
solutions daily. If you are unable to find an answer, however, you can describe the
problem in an email and send it directly to a Trend Micro support engineer who will
investigate the issue and respond as soon as possible.